"Suite Night Upgrades" from 2020

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Old Dec 12, 19, 3:55 pm   -   Wikipost
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Short version of what Accor has told us about the new ALL "suite night upgrades" (SNUs):
"On reaching Platinum status, receive 2 Suite Night Upgrades. Booked in advance, guaranteed.

Earn a third Suite Night Upgrade at 18,000 Status points, and then an additional one every 4,000 Status points. Up to 12 a year."
Longer version, from the T&C, section 9.2: available in English here.
(Copied December 6 2019. Edited very gently for length -- e.g. removing references to paragraphs containing Accor's definition of "Platinum" -- and format.)
__________________________________________________ ___________________
Definition
A Suite Night Upgrade is a benefit reserved exclusively for Members who have Platinum status and above. It enables them, at certain participating hotels belonging to the Accor Group, to spend the night in a "suite" for the price of a "room" selected by the Member when making a pre-confirmed booking.

Hotels Offering Suite Night Upgrades
Members can only use their Suite Night Upgrade in Accor Group hotels offering this benefit. The list of participating brands and non-participating hotels is available on the Benefits and Statuses page by following the loyalty programme link. Please note that this list is more restrictive than the list of brands participating in the Programme.

In order to offer this benefit, a hotel must have both rooms and “suites”, or simply suites. Hotels solely offering other types of accommodation (lodges, villas, etc.) do not accept Suite Night Upgrades.

Obtaining a Suite Night Upgrade
On reaching or obtaining Platinum status [...] Members receive two (2) Suite Night Upgrades are credited to their account. When a Platinum Member has earned 18,000 Status Points, a third Suite Night Upgrade is then credited to the account. The Member receives an additional Suite Night Upgrade each time an additional 4,000 Status Points have been earned, for example, a fourth Suite Night Upgrade on reaching 22,000 Status Points, a fifth on reaching 26,000 Status Points and so on, up to a maximum of twelve (12) Suite Night Upgrades per calendar year.

A Suite Night Upgrade is valid for one (1) night only. The Member may use several Suite Night Upgrades when staying for several consecutive nights, if he or she has enough Suite Night Upgrades having already been credited in the account. Each Suite Night Upgrade is valid until 31st December of the year following its date of issue (calendar year N+1). No validity extension will be granted either before or after a Suite Night Upgrade’s expiry date.

Suite Night Upgrades are credited exclusively to the Member’s account, and can be viewed online via the Website and the Accor All app. No printed Suite Night Upgrades will be issued, nor can Suite Night Upgrades be sent out via email. However, Members will receive an email notification whenever a Suite Night Upgrade they have earned has been credited to their account.

Using Suite Night Upgrades
Members who wish to use one or several Suite Night Upgrade(s) during their stay must pre-book prior to the stay. Bookings must be made by calling an Accor Booking Office or by calling one of a participating hotel offering Suite Night Upgrades directly, except for Fairmont, Raffles and Swissôtel hotels. For these three brands, bookings must be made via the Accor Booking Office. The Suite Night Upgrade must be valid on the dates of stay booked.

Suite Night Upgrades are for personal use only and are non-exchangeable, non-refundable and non-transferable. They can only be used by the Member whose name is printed on the membership card. The Member must be present during the stay and must themselves be staying in the suite that has been booked. The Member may book several rooms and/or suites when making the booking, but only one Suite Night Upgrade will be authorised per night and for the suite in which the Member is staying.

If Members wish to stay for several nights but only have one (1) Suite Night Upgrade, they may nonetheless stay in the suite for the duration of the booked stay. In that case, they will use their Suite Night Upgrade for one night but will have to pay the full undiscounted price for the suite for the other nights of the stay. If the Members do not wish to book the Suite at the advertised rate, they will need to make another booking for the other nights of the stay, choosing a different type of room, which would mean changing rooms during the stay.

For bookings covering several consecutive days at a constant rate, the Suite Night Upgrade will apply to the first night of the stay by default. For bookings covering several consecutive days at a variable rate (i.e., the rate is different each night), the Suite Night Upgrade will apply to the most expensive eligible night by default. Subject to availability at the time of booking, the customer care advisor may offer the Member different types of suites, corresponding to suites paired with different types of rooms, along with their associated rates.

The use of Suite Night Upgrades is subject to the same blackout dates as the Programme’s room availability guarantee. The official calendar of dates on which the availability guarantee does not apply is regularly updated and displayed for Members on the all.accor.com website. It is up to Members to take note of these dates before booking a stay for which they require an availability guarantee (See the dates here).
Non-participating hotels

Eligible rooms
Eligible rooms vary by hotel. Certain suites are always excluded, such as Presidential suites and VIP suites.

Each type of room eligible for this benefit is paired with a specific type of suite at each hotel offering the benefit. The use of Suite Night Upgrades is subject to the suite’s availability at the time of booking.

Eligible Booking Channels
In order to be considered eligible, stays must be booked at eligible rates by calling the Accor Booking Office or participating hotels. Stays booked via other channels will not be eligible for this offer, including those booked via:
- travel agencies using a GDS (Global Distribution System)
- stays booked via a reseller, tour operator or third-party online travel agent (such as Expedia.com, booking.com, etc.)

Eligible Rates
Eligible rates include all standard rates (including the ALL - Accor Live Limitless and AccorPlus Member rate) and all promotional rates except the following:
- Excluded rates mentioned in Article 7.2 “Rates Eligible to Earn Points” of the General Conditions of Membership;
- Family offers;
- Package rates;
- Day Use Rates;
- Corporate Rates;
- Ibis Business and Accor Business Plus membership card rates

Terms of Cancellation and Changes
The usual terms and conditions of sale apply to bookings made with a Suite Night Upgrade. These conditions determine the ability or not to change or cancel a booking free of charge. If a pre-booked stay is cancelled prior to the stay and according to the terms laid down in the terms and conditions of sale accepted when making the booking, the conditions of sale govern the decision as to whether the cost of the booking should be reimbursed.
However, if a Member makes a booking using one or several Suite Night Upgrades but cancels the booking prior to the stay, the Suite Night Upgrades will be recredited to the account within a maximum of seven (7) days. No changes can be made to the night to which the Suite Night Upgrade applies. The only change that can be made by telephone once a Suite Night Upgrade has been booked is adding additional options (such as breakfast), paid for with cash.

The Suite Night Upgrade will not be refunded to Members in the event of a no-show on the booked day or early check-out.

Non-Combinable Benefits
Suite Night Upgrades cannot be combined with:
- The use of Rewards Points when booking,
- The use of a Stay Plus night, a benefit awarded to members of the Accor Plus membership programme,
- Upgrades subject to availability awarded to Gold status and higher.

Member Responsibilities
Accor reserves the right to immediately void any Suite Night Upgrade that has been sold or transferred to a user other than the Member for whom it was originally intended or that is deemed to have been fraudulently acquired.
[...]
__________________________________________________ _______________
Additional information
Please improve this wiki by adding anything else we know about SNUs!
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Old Sep 19, 19, 1:51 am
  #1  
IMH
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Join Date: Jul 2007
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"Suite Night Upgrades" from 2020

This thread is intended to gather information about the "Suite Night Upgrades" that are being introduced as part of the Accor Live Limitless programme when it replaces Le Club at the end of 2019.

This thread supplements the existing general thread about the new ALL programme, which contains information and speculation about multiple aspects of the new scheme.

It will be useful to add and maintain a wiki, focussing on 'hard' information that is of practical use. Questions to be answered include:
  • How do I earn "suite night upgrades"?
  • When can eligible members use their guaranteed suite upgrades?
  • When do suite upgrades expire (last dates for reservations or stays)?
  • What are the requirements for a booking to be eligible for a suite upgrade (room type/category and/or rate)?
  • Can they be applied to existing bookings, or only to new reservations?
  • Are they subject to capacity controls and/or caprice?
  • When will upgrades be confirmed?
  • Will there be a waiting list system?
Please feel free to add questions, as well as answers!

In time we will see whether this thread is also a good home for reports of how the "suite nights" benefit is handled in practice by different properties across brands, countries and/or regions. I suspect we'll add threads as time goes on, in which case linking from the wiki will be helpful.
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Old Sep 19, 19, 3:13 am
  #2  
 
Join Date: May 2018
Posts: 292
great idear
i asked pulman and fairmont about it
their response is that in nov they get guidelines about it
greetings
cornelis
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Old Sep 19, 19, 4:51 pm
  #3  
 
Join Date: May 2018
Location: Paris and around the WW
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Good idea !

I talked yesterday with a Sofitel GM about the new ALL program and he did not know anything about it
Neither he knew about the 2 levels introduced (Diamond & Invitation only).

To be implemented early 2020, he confirmed me they should receive clear informations and guidelines in November
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Old Nov 17, 19, 12:12 am
  #4  
IMH
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Posted here by starflyergold:

Originally Posted by starflyergold View Post
The suite upgrades [...] will have to be done via the phone (call centre) initially, not online.
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Old Nov 17, 19, 6:16 am
  #5  
 
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How can we know which suite category that the SNA valid for ?
(Hopefully Accor didn't do dirty trick like Bonvoys SNA that can be used to upgrade to "enchanced rooms" )
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Old Nov 18, 19, 5:52 pm
  #6  
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Suite Night Upgrade (SNU) criteria will be indexed basing on the room type booked and the corresponding room with the description of SUITE in the name. So that would normally mean something like Basic Room -> Junior Suite. Hotels are not allowed to re-designate room descriptions.
Higher room types are indexed to higher Suites.

The Suite you'd be able to get would be shown during booking and immediately confirmed.
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Old Nov 18, 19, 11:55 pm
  #7  
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Originally Posted by gilbertaue View Post
Suite Night Upgrade (SNU) criteria will be indexed basing on the room type booked and the corresponding room with the description of SUITE in the name. So that would normally mean something like Basic Room -> Junior Suite. Hotels are not allowed to re-designate room descriptions.
Higher room types are indexed to higher Suites.

The Suite you'd be able to get would be shown during booking and immediately confirmed.
How can they be immediately confirmed when you have to call to apply to "upgrade"?
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Old Nov 19, 19, 12:13 am
  #8  
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Originally Posted by starflyergold View Post
How can they be immediately confirmed when you have to call to apply to "upgrade"?
The way I've illustrated is how it will work once the system works.
Initial requirement is to call but should hopefully start working online in due course.
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Old Nov 19, 19, 4:33 am
  #9  
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Any updates on whether one suite night upgrade is for one night only or for one stay? If one night only, the diamond member must move to another room during the stay which is inconvenient.
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Old Nov 19, 19, 4:37 am
  #10  
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Originally Posted by wkndtraveler View Post
Any updates on whether one suite night upgrade is for one night only or for one stay? If one night only, the diamond member must move to another room during the stay which is inconvenient.
One NIGHT for each SNU you have (you can decide on how many you want to use).
And then pray the hotel doesn't downgrade you.
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Old Nov 19, 19, 4:39 am
  #11  
 
Join Date: May 2018
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its inconvenient
plat 2 SNU is 2 nights suite
some hotels with suites have by example suites with garden view and suites with mouintain view
a slight difference in price
but its a difference !
greetings
cornelis
nkob is online now  
Old Nov 19, 19, 4:35 pm
  #12  
 
Join Date: Oct 2012
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I should have 3 suite night certificates for next year. I plan to use it for a single stay of 4 or 5 nights and hope I don't get downgraded.
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Old Nov 19, 19, 7:12 pm
  #13  
 
Join Date: Jan 2017
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I'll have 3 too but will probably try them for 3 x 2-night stays (and hope I don't get downgraded).
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Old Nov 20, 19, 1:03 am
  #14  
 
Join Date: May 2018
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i have 3 too i have a talk with fairmont maraks about the posibilitys
greetings
cornelis
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Old Nov 20, 19, 10:06 am
  #15  
IMH
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Originally Posted by wkndtraveler View Post
Any updates on whether one suite night upgrade is for one night only or for one stay?
We don't need to wait for updates on this one: a Suite Night Upgrade will upgrade a night, not a stay.

Of course some members will get lucky but the assumption should be that you'll get what you're entitled to and no more.
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