prepay gives no points??

Old Jun 19, 18, 3:00 am
  #1  
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prepay gives no points??

today i checked inn online .
pulman marrakech and pulman cocagne eindhoven
in the confirmation i am informed that i not receive ponts !!
when i look in the regulatios i read that when you give money before {only a few hotels accept }
you not receive points
But prepay seems different for me
so i get a penalty for prepay
accor concierge is this correct ???
kees
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Old Jun 19, 18, 3:27 am
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How did you book the stay? Through the website of AccorHotel of through Booking/Expedia/... ?
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Old Jun 19, 18, 3:31 am
  #3  
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i allways book by website accor hotel
kees
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Old Jun 19, 18, 3:40 am
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I almost always prepay and I've never had this happen. Maybe it is like you said specific hotel policies? But I have never heard of this happening.
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Old Jun 19, 18, 4:06 am
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thanks
propably another bugg
check in was a problem too
i have to chance my adress
before it was accepted
meaby accor concierge could give more info
i am waiting for a other answer too
kees
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Old Jun 19, 18, 7:11 am
  #6  
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i found a telephone number of holland office from accor
helpfull lady ,direct response by email for more info
thursday i get a answer
first thougt, autoresponse from the system
i will inform about the response
greetings kees
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Old Jun 19, 18, 4:50 pm
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Don't worry, this is just (another) bug. Prepay is the same as payment at the hotel for points earning, providing if course the hotel participates to LCAH and you booked through an eligible channel. In your case, shouldn't be a problem.
Personal advice : at check-out request the invoice including the pre-paid nights, in case you have to retro claim your points after the stay. Indeed, I noticed that in case of pre-payment, many hotels tend to deliver you at check-out only an invoice for the incidentals paid on-site.
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Old Jun 19, 18, 8:51 pm
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"Prepay" ... I always choose this, and always believe I have already paid - but it does not work that way in every case... I still do not understand what Accor means by prepay. Sometimes they draw my account, sometimes I end up paying at check-out anyway. What a silly mess.
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Old Jun 20, 18, 12:56 am
  #9  
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Originally Posted by KLBGO View Post
"Prepay" ... I always choose this, and always believe I have already paid - but it does not work that way in every case... I still do not understand what Accor means by prepay. Sometimes they draw my account, sometimes I end up paying at check-out anyway. What a silly mess.
pre-pay is what it means : paying at the time of booking. Some hotels sometimes do not take your payment at that time and take it on-site, but those are exceptions and not the norm. And when this happens, nobody complains. So there is no “silly mess”. And this is not unique to Accor. I have booked in March a pre-paid stay in a Hilton for this summer and they still haven’t charged my CC.
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Old Jun 20, 18, 2:41 am
  #10  
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There can be a mess. (This case Pullman Kuala Lumpur City Centre)
I recently booked a prepay stay for a guest of mine. I wasn't aware that they didn't immediately deduct.

Upon checkout, they made the guest pay.

I was mad. They told me they had sent me a credit card authorization form the day after my booking - which they didn't.

So in other words, in future, if I REALLY want to prepay, I need to give money to the OTAs since they can manage prepayment better ?!?!
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Old Jun 20, 18, 5:37 am
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Originally Posted by gilbertaue View Post
There can be a mess. (This case Pullman Kuala Lumpur City Centre)
I recently booked a prepay stay for a guest of mine. I wasn't aware that they didn't immediately deduct.

Upon checkout, they made the guest pay.

I was mad. They told me they had sent me a credit card authorization form the day after my booking - which they didn't.

So in other words, in future, if I REALLY want to prepay, I need to give money to the OTAs since they can manage prepayment better ?!?!

Some hotels do not deduct the money straight away even at prepaid rate. It happened to me few times, but not in Accor hotels.

In another brand, they asked me to show the card as they told me they cannot charge my card without seeing the card.....
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Old Jun 20, 18, 3:58 pm
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Originally Posted by lingua101 View Post
Some hotels do not deduct the money straight away even at prepaid rate. It happened to me few times, but not in Accor hotels...
The Accor hotels that don’t charge can be found by looking at the payment field, in my experience those without the field for the three/four digit security code on the signature panel won’t take payment at booking.

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Old Jun 20, 18, 10:29 pm
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Originally Posted by markis10 View Post


The Accor hotels that don’t charge can be found by looking at the payment field, in my experience those without the field for the three/four digit security code on the signature panel won’t take payment at booking.

I do not think I have prepaid not charge with Accor. Well anyway I only stay less than 10 stays this year with Accor......
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Old Jun 23, 18, 10:15 am
  #14  
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update
i am now in pulman cocagne eindhoven
great stay again
so far receptie knows i am entitled for points
holland main office emaild back that contacted main office france
its a good question perhaps .
kees
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Old Jun 24, 18, 2:02 pm
  #15  
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i received points pulmann maraks
kees
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