prepay gives no points??
Jun 19, 2018, 2:00 am
#1
Original Poster
Join Date: May 2018
Posts: 340
prepay gives no points??
today i checked inn online .
pulman marrakech and pulman cocagne eindhoven
in the confirmation i am informed that i not receive ponts !!
when i look in the regulatios i read that when you give money before {only a few hotels accept }
you not receive points
But prepay seems different for me
so i get a penalty for prepay
accor concierge is this correct ???
kees
pulman marrakech and pulman cocagne eindhoven
in the confirmation i am informed that i not receive ponts !!
when i look in the regulatios i read that when you give money before {only a few hotels accept }
you not receive points
But prepay seems different for me
so i get a penalty for prepay
accor concierge is this correct ???
kees
Jun 19, 2018, 2:40 am
#4
Join Date: Oct 2013
Location: London, UK
Programs: Le Club Accor: Plat, HHonors Gold, Marriott/SPG: Gold, AMEX Platinum
Posts: 112
I almost always prepay and I've never had this happen. Maybe it is like you said specific hotel policies? But I have never heard of this happening.
Jun 19, 2018, 6:11 am
#6
Original Poster
Join Date: May 2018
Posts: 340
i found a telephone number of holland office from accor
helpfull lady ,direct response by email for more info
thursday i get a answer
first thougt, autoresponse from the system
i will inform about the response
greetings kees
helpfull lady ,direct response by email for more info
thursday i get a answer
first thougt, autoresponse from the system
i will inform about the response
greetings kees
Jun 19, 2018, 3:50 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
Don't worry, this is just (another) bug. Prepay is the same as payment at the hotel for points earning, providing if course the hotel participates to LCAH and you booked through an eligible channel. In your case, shouldn't be a problem.
Personal advice : at check-out request the invoice including the pre-paid nights, in case you have to retro claim your points after the stay. Indeed, I noticed that in case of pre-payment, many hotels tend to deliver you at check-out only an invoice for the incidentals paid on-site.
Personal advice : at check-out request the invoice including the pre-paid nights, in case you have to retro claim your points after the stay. Indeed, I noticed that in case of pre-payment, many hotels tend to deliver you at check-out only an invoice for the incidentals paid on-site.
Jun 19, 2018, 7:51 pm
#8
Join Date: Feb 2018
Programs: FB Platinum
Posts: 280
"Prepay" ... I always choose this, and always believe I have already paid - but it does not work that way in every case... I still do not understand what Accor means by prepay. Sometimes they draw my account, sometimes I end up paying at check-out anyway. What a silly mess.
Jun 19, 2018, 11:56 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
"Prepay" ... I always choose this, and always believe I have already paid - but it does not work that way in every case... I still do not understand what Accor means by prepay. Sometimes they draw my account, sometimes I end up paying at check-out anyway. What a silly mess.
Jun 20, 2018, 1:41 am
#10
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
There can be a mess. (This case Pullman Kuala Lumpur City Centre)
I recently booked a prepay stay for a guest of mine. I wasn't aware that they didn't immediately deduct.
Upon checkout, they made the guest pay.
I was mad. They told me they had sent me a credit card authorization form the day after my booking - which they didn't.
So in other words, in future, if I REALLY want to prepay, I need to give money to the OTAs since they can manage prepayment better ?!?!
I recently booked a prepay stay for a guest of mine. I wasn't aware that they didn't immediately deduct.
Upon checkout, they made the guest pay.
I was mad. They told me they had sent me a credit card authorization form the day after my booking - which they didn't.
So in other words, in future, if I REALLY want to prepay, I need to give money to the OTAs since they can manage prepayment better ?!?!
Jun 20, 2018, 4:37 am
#11
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
There can be a mess. (This case Pullman Kuala Lumpur City Centre)
I recently booked a prepay stay for a guest of mine. I wasn't aware that they didn't immediately deduct.
Upon checkout, they made the guest pay.
I was mad. They told me they had sent me a credit card authorization form the day after my booking - which they didn't.
So in other words, in future, if I REALLY want to prepay, I need to give money to the OTAs since they can manage prepayment better ?!?!
I recently booked a prepay stay for a guest of mine. I wasn't aware that they didn't immediately deduct.
Upon checkout, they made the guest pay.
I was mad. They told me they had sent me a credit card authorization form the day after my booking - which they didn't.
So in other words, in future, if I REALLY want to prepay, I need to give money to the OTAs since they can manage prepayment better ?!?!
Some hotels do not deduct the money straight away even at prepaid rate. It happened to me few times, but not in Accor hotels.
In another brand, they asked me to show the card as they told me they cannot charge my card without seeing the card.....
Jun 20, 2018, 2:58 pm
#12
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
Jun 20, 2018, 9:29 pm
#13
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I do not think I have prepaid not charge with Accor. Well anyway I only stay less than 10 stays this year with Accor......