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Old Apr 9, 2018 | 11:32 am
  #1  
starflyergold
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Moderator, Turkish Airlines Miles&Smiles & Accor ALL
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Location: BRU
Programs: TK*G, Accor ALL Diamond
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A new record?
Is this a new record (low) for Accor? When checking up on my points for a recent stay I noticed the number of points were wrong, the number of nights was wrong, and the name of the hotel was wrong (which no doubt will cause issues with Accor Places).

I am so looking forward getting them to correct this... for the next number of weeks no doubt....
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Old Apr 9, 2018 | 12:57 pm
  #2  
Goldorak
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
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A bad day for you obviously
Jokes apart, I have full sympathy for your case...
We are very much looking forward reading your review of this stay !!
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Old Apr 9, 2018 | 1:31 pm
  #3  
starflyergold
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Location: BRU
Programs: TK*G, Accor ALL Diamond
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Originally Posted by Goldorak
We are very much looking forward reading your review of this stay !!
I need to create some distance before I can write the review....
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Old Apr 9, 2018 | 2:00 pm
  #4  
hotel_user
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Location: Spain
Programs: ALL Diamond , HH Gold
Posts: 1,468
That good ?
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Old Apr 16, 2018 | 4:13 am
  #5  
PabloM
500k
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Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum/LTG, Velocity Platinum
Posts: 515
I have to say I’ve scored a few Accor Places badges early on when the app first launched for hotels - and actually countries - that I never visited. Did t get points though for the hotel stays - there were no stays credited, but at the time it was some earlier milestones that I reached on the places app for different badges.

We we all feel your pain.
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Old Apr 19, 2018 | 11:44 pm
  #6  
starflyergold
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Moderator, Turkish Airlines Miles&Smiles & Accor ALL
5M
100 Countries Visited
15 Years on Site
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Diamond
Posts: 8,239
Needless to say 10 days after raising this with customer service.... crickets.... What kind of customer service is this? (Not that I am surprised)
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Old Apr 27, 2018 | 9:07 am
  #7  
starflyergold
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Moderator, Turkish Airlines Miles&Smiles & Accor ALL
5M
100 Countries Visited
15 Years on Site
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Diamond
Posts: 8,239
17 days later and the points and nights have been corrected. The hotel name is still wrong....
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Old Apr 27, 2018 | 11:35 am
  #8  
Goldorak
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,159
Originally Posted by starflyergold
17 days later and the points and nights have been corrected. The hotel name is still wrong....
at least, if the points and nights are OK...
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Old May 2, 2018 | 6:51 am
  #9  
BrunoLima
 
Join Date: Nov 2016
Location: Povoa de Varzim
Programs: Le Club Accor Gold
Posts: 44
I have been waiting since January to correct the number of nights of a stay in a hotel in Italy from 3 to 4 (the points are correct).

So, in your case they were very efficient!
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