Kremmen

Yes, these are all perfectly normal. Accor's IT now is about as reliable as Hilton 25 years ago. A few weeks ago, I'd have been surprised by #2 , but I've recently had that issue too. I have a reservation for Jan, two in Feb and one in Mar. The two in Feb don't appear on my upcoming stays list.

"Less than ideal" sums Accor up nicely.

gilbertaue

While all that is less than ideal, I tend to remind myself that what I need is a hotel chain where I get a good night's sleep weather in Frankfurt or Balikpapan.
It also matters to me that my benefits get applied properly. And if they don't, I call for the GM. Problem solved.

And that, I generally get.

That I can't load all reservations in my app, in 2019, is stupid. But I rather get my bed and good nights sleep.

Kremmen

Quite understandable. If I can get a nice Novotel or Mercure for half the price of a Hilton and in a better location, I'll put up with Accor's incompetence. But they really should wake up to how much more business they could do if doing business with them was not such a nightmare and something some of us do under sufferance.

I just made another booking a few days ago for which the particular hotel didn't accept my stored credit card (Amex), so I had to use Visa. Apparently, this is being processed by the particular hotel. It was rejected by my bank, because this dodgy-looking processing from a foreign country triggered the bank's fraud-detection system. Received email from the bank, clicked on the button to indicate that, yes, I had tried to make that transaction. Then I was able to go back and make the booking all over again, enter all the details again. Easy. Just takes 20 times as long as booking with anyone else.

KLflyerRalph

So annoying that the website apparently does not give the Member rate when booking two rooms at once, despite the terms saying it is valid on a maximum of two rooms. Luckily I had booked a flexible rate so could cancel and rebook, saving some bucks...

Goldorak

Since the launch of new ALL website, the list of executive lounges is buggy and wrong. And, while some bugs have been fixed, there are still many mistakes on this list. Among the problems I noticed :
- For Germany, Munich is the only city available in the scroll down list while there are lounges in other cities in Germany.
- In Istanbul, the recently (Nov 2019) open Sofitel is not listed while it has a lounge.

And there are probably others.

AccorHotels Concierge : would you mind forwarding this info to the relevant persons because this is an important list that members consult frequently so it needs to be accurate ? Thank you.

wkndtraveler

Indeed. Sofitel Berlin Ku'damm has been deleted from the list. I saw it was there earlier. And Novotel London Canary Wharf shouldn't be on the list since the hotel doesn't have an executive lounge any longer.

Geert999

Is there a way to find the calendar with the different rates for a hotel, as this was available with the previous website?

jiunsoh

using the new interface,
1) search a place,
2) at result page, simply click 1 hotel
3) then at the top panel there, click "hotel List", it will bring you back to old interface where you can see the rate calendar option

Kobetraveller

Is this possible with iOS (iPhone) and OSX (Apple computer using Web Account) ?

jiunsoh

sorry i just retry this method, not working anymore.

if you are accorplus member, can use accorplus.com to do hotel search, that still running old interface that can show rate calendar

Goldorak

At the time I started my recent stay at Novotel NY, I received an email from the hotel about a special offer : up to -25% on your next stay



There is no mention of a booking and stay period. As I will return to NY later this year, I looked at what it is. When you click on the link, you arrive to this page : it says that the offer is bookable and for stays until 31/12/2020. There is no mention of a minimum number of nights.




Then you click on "réservez" (book) and you arrive on this page which says that the offer is bookable until 31/03 and for stays until 30/04...
And even if you want to book, you cannot book less than 4 nights and this minimum is not a rule mentioned somewhere.

nrouxel

This has already been reported for months (see https://www.flyertalk.com/forum/30916897-post547.html) but still the same issue when trying to book two (or more) rooms.
According to the sales condition I could find on Accorhotels.com : « Maximum 2 rooms at the Members’ Rate can be book per member, per staying date ».
But everytime I tried to book two rooms, I can’t see member’s rate. If I book one room and then another booking for one room I can access member's rate (which can be 10% cheaper).
And if you make two bookings (to get member's rate) during a point promotion, you are sure to have to argue with Accor CS to get the bonus points for the two bookings.

nrouxel

hotel_user

I could not replicate the above.
The best I could do is shown below.
Sometimes the "public" rate does not include taxes etc - that are then added on booking payment, where as the member rate does.
It is a sharp practice to exclude taxes on a public rate when people are comparing hotels and rates.

BobFF68

It seems that Bali could open to Indonesian domestic tourism by August and I would like finally having a long weekend beach holiday with family. I have a bunch of points to spend and was evaluating different options, I met some strange issues when trying to pay with points, not sure they are due to some obscure unofficial policies or just a bug.

I tried with Banyan Tree, Amanterra Villas and Movenpick Jimbaran; policy clearly state that can be used 2000 points and multiples up to maximum one million points per booking, in the past ever worked this way. Now when I go to the payment page, the option start from 6000 and multiples for all the hotels I tried above, this definitely leave less flexibility deciding how much balance to pay cash or point.
With Banyan there is a maximum amount to be used of 68,000 points even the official policy state otherwise, I would like to use more points (76,000) to cover the whole bill. Anyone ever faced similar issues?