New Accor statement
Mar 1, 2016 | 9:13 pm
#16
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
The statement is a great idea. VERY poorly done.
It states that my points expire on 11/29/16, and the balance it shows is accurate to 11/29/15. The problem is that the wording states that this statement is for activity through February, and I have had plenty of points post in December and January.
It states that my points expire on 11/29/16, and the balance it shows is accurate to 11/29/15. The problem is that the wording states that this statement is for activity through February, and I have had plenty of points post in December and January.
Mar 1, 2016 | 9:38 pm
#17
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
That was very silly. I can understand that if it's a new system, and historical data needs to be fed in, but it could've been done as an adjustment before the start of the period (or simply start the statement from Jan - Mar). I'm guessing that is what threw out the status calculations as well. And the expiry date for status is simply reading the wrong data. Does anybody review a live sample before the mass-send button is hit?
Mar 4, 2016 | 2:46 am
#18
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
In my card the expiry shows 30-Sep-2016
Very confusing. Can we hold them accountable on the information sent out in the statement as true?
Mar 8, 2016 | 3:58 am
#19
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello everyone,
First of all, thank you for alerting me about this issue on the forum. I have indeed informed the team and after the first set of emailings the "New Accor statement" has been halted to review all the information and provide you with accurate statements to avoid this situation from happening again. You will soon be receiving an erratum email and once the set up has been reviewed the statement will be reissued to keep you all up to date with your account information.
The team would like to apologise for any confusion or inconvenience this matter may have caused.
Best,
Amy
First of all, thank you for alerting me about this issue on the forum. I have indeed informed the team and after the first set of emailings the "New Accor statement" has been halted to review all the information and provide you with accurate statements to avoid this situation from happening again. You will soon be receiving an erratum email and once the set up has been reviewed the statement will be reissued to keep you all up to date with your account information.
The team would like to apologise for any confusion or inconvenience this matter may have caused.
Best,
Amy
Last edited by AccorHotels Concierge; Mar 8, 2016 at 4:30 am
Mar 17, 2016 | 9:23 am
#21
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
It looks as though that's a long way off. Today's treat was a "we got it wrong" email without any clue as to when they'll try again:
Originally Posted by LCAH email
You recently received an email entitled POINT STATEMENT from Le Club AccorHotels [...]
Unfortunately, due to a technical issue, the email contained some errors. Our teams are working on a resolution, and an accurate points statement will be forthcoming.
For accurate information about your existing points balance, please check your account using the following steps: [...]
Unfortunately, due to a technical issue, the email contained some errors. Our teams are working on a resolution, and an accurate points statement will be forthcoming.
For accurate information about your existing points balance, please check your account using the following steps: [...]