New Accor statement
 

I just received a statement from Le Club. Have any of you received it?
Looks nice with a nice layout.

Yes, I like it but am a bit confused about how long my Platinum status would last! Classic Accor - the expiry of my Platinum status shown on the newsletter does not agree with what it says on my account on the website. Website says 31/10/2016 and the newsletter says 14/02/2017. :confused:

My statement has 05/02/2017 as the expiry however my platinum status expires in April.

05/02/2017 however would be the date my points expire if I have no activity within twelve months. 5th February was the checkout date of my most recent stay.

As you say classic Accor. The statement however looks good.

I also received this statement.
To be honest I do not really understand all the figures but status (except for the date as well) is ok and balance of points available as well... I guess it is because it is the first one and datas taken in the calculation are slightly different than Dec15-feb16 as stated.

New Accor statement
 

I wonder what date range to hotel points draw from? In my case it's over 130,000 points.

I just received the statement as well.
The balance and validity of the points are correct.
All other numbers and dates are incorrect.

For example "Points earned since December: +17,117"
Unfortunately not true.

"Number of points required to keep Platinum status: 0"
"Number of nights’ stay required to keep Platinum status: 0"
Unfortunately not true.

Mine's the same as MatkaMies' - all points after December and 0 to keep platinum status. Wish it was true.

The new monthly statement layout looks like a significant improvement in terms of the information, provided it is going to be accurate

The points figures and dates contained on mine appear to be generally correct although there appears to be a cut off before 29th February as it isn't showing points earned or redemptions made by me in the second half of last month.

The reference to "Other operations" in my case seems to match account regularisation transactions as it is a minus figure in the same way as "Points used".

The provision of points required to retain status information is helpful as long as it is going to be accurate. The renewal details in my email do seem to be correct although my status expiry date is wrong.

Definitely.

Unfortunately, as others have reported above, we cannot rely on the figures provided. Mine are also hopelessly wrong (40,xxx points since December, zero points/nights required to retain Platinum).

New Accor statement
 

Hi Amy, (Accorconcierge), here you have within 3 hours of launch, 7 comments on the statement. Hope this helps the IT Departement to quickly get to the bottom of the issues and get it right.

The balance and status on my statements are correct but the others are not. Ie: Points used - participating hotels -58,000 within 3 months??? :D

As per usual the idea was nice but the execution is a disaster.

Figures are all wrong... :confused:

Same - and when I went to look at my points histoty online, to see how far back they had counted - that had vanished to

I demand an account "regularisation", one that indeed says
:D

I received it as well and I like the idea and the layout, but...

I have exactly the same problem : 1st part seems correct (I didn't check precisely, but it seems OK), but the 2nd part say 0 as for you, and this is wrong.