The statement is a great idea. VERY poorly done.

It states that my points expire on 11/29/16, and the balance it shows is accurate to 11/29/15. The problem is that the wording states that this statement is for activity through February, and I have had plenty of points post in December and January.

:td:

That was very silly. I can understand that if it's a new system, and historical data needs to be fed in, but it could've been done as an adjustment before the start of the period (or simply start the statement from Jan - Mar). I'm guessing that is what threw out the status calculations as well. And the expiry date for status is simply reading the wrong data. Does anybody review a live sample before the mass-send button is hit?

I also got the same. But on the left of it it shows my validity of my Platinum is until "10/01/2017". I do not know it this is 10-Jan-2017 or 1-October-2017?

In my card the expiry shows 30-Sep-2016

Very confusing. Can we hold them accountable on the information sent out in the statement as true?

Hello everyone,

First of all, thank you for alerting me about this issue on the forum. I have indeed informed the team and after the first set of emailings the "New Accor statement" has been halted to review all the information and provide you with accurate statements to avoid this situation from happening again. You will soon be receiving an erratum email and once the set up has been reviewed the statement will be reissued to keep you all up to date with your account information.

The team would like to apologise for any confusion or inconvenience this matter may have caused.

Best,

Amy

New Accor statement
 

Hi Amy, thanks.
Would be good to test it before they send it out again.

It looks as though that's a long way off. Today's treat was a "we got it wrong" email without any clue as to when they'll try again: