New Accor statement
 

I just received a statement from Le Club. Have any of you received it?
Looks nice with a nice layout.

Yes, I like it but am a bit confused about how long my Platinum status would last! Classic Accor - the expiry of my Platinum status shown on the newsletter does not agree with what it says on my account on the website. Website says 31/10/2016 and the newsletter says 14/02/2017. :confused:

My statement has 05/02/2017 as the expiry however my platinum status expires in April.

05/02/2017 however would be the date my points expire if I have no activity within twelve months. 5th February was the checkout date of my most recent stay.

As you say classic Accor. The statement however looks good.

I also received this statement.
To be honest I do not really understand all the figures but status (except for the date as well) is ok and balance of points available as well... I guess it is because it is the first one and datas taken in the calculation are slightly different than Dec15-feb16 as stated.

New Accor statement
 

I wonder what date range to hotel points draw from? In my case it's over 130,000 points.

I just received the statement as well.
The balance and validity of the points are correct.
All other numbers and dates are incorrect.

For example "Points earned since December: +17,117"
Unfortunately not true.

"Number of points required to keep Platinum status: 0"
"Number of nights’ stay required to keep Platinum status: 0"
Unfortunately not true.

Mine's the same as MatkaMies' - all points after December and 0 to keep platinum status. Wish it was true.

The new monthly statement layout looks like a significant improvement in terms of the information, provided it is going to be accurate

The points figures and dates contained on mine appear to be generally correct although there appears to be a cut off before 29th February as it isn't showing points earned or redemptions made by me in the second half of last month.

The reference to "Other operations" in my case seems to match account regularisation transactions as it is a minus figure in the same way as "Points used".

The provision of points required to retain status information is helpful as long as it is going to be accurate. The renewal details in my email do seem to be correct although my status expiry date is wrong.

Definitely.

Unfortunately, as others have reported above, we cannot rely on the figures provided. Mine are also hopelessly wrong (40,xxx points since December, zero points/nights required to retain Platinum).

New Accor statement
 

Hi Amy, (Accorconcierge), here you have within 3 hours of launch, 7 comments on the statement. Hope this helps the IT Departement to quickly get to the bottom of the issues and get it right.

The balance and status on my statements are correct but the others are not. Ie: Points used - participating hotels -58,000 within 3 months??? :D

As per usual the idea was nice but the execution is a disaster.

Figures are all wrong... :confused:

Same - and when I went to look at my points histoty online, to see how far back they had counted - that had vanished to

I demand an account "regularisation", one that indeed says
:D

I received it as well and I like the idea and the layout, but...

I have exactly the same problem : 1st part seems correct (I didn't check precisely, but it seems OK), but the 2nd part say 0 as for you, and this is wrong.

The statement is a great idea. VERY poorly done.

It states that my points expire on 11/29/16, and the balance it shows is accurate to 11/29/15. The problem is that the wording states that this statement is for activity through February, and I have had plenty of points post in December and January.

:td:

That was very silly. I can understand that if it's a new system, and historical data needs to be fed in, but it could've been done as an adjustment before the start of the period (or simply start the statement from Jan - Mar). I'm guessing that is what threw out the status calculations as well. And the expiry date for status is simply reading the wrong data. Does anybody review a live sample before the mass-send button is hit?

I also got the same. But on the left of it it shows my validity of my Platinum is until "10/01/2017". I do not know it this is 10-Jan-2017 or 1-October-2017?

In my card the expiry shows 30-Sep-2016

Very confusing. Can we hold them accountable on the information sent out in the statement as true?

Hello everyone,

First of all, thank you for alerting me about this issue on the forum. I have indeed informed the team and after the first set of emailings the "New Accor statement" has been halted to review all the information and provide you with accurate statements to avoid this situation from happening again. You will soon be receiving an erratum email and once the set up has been reviewed the statement will be reissued to keep you all up to date with your account information.

The team would like to apologise for any confusion or inconvenience this matter may have caused.

Best,

Amy

New Accor statement
 

Hi Amy, thanks.
Would be good to test it before they send it out again.

It looks as though that's a long way off. Today's treat was a "we got it wrong" email without any clue as to when they'll try again: