Problems getting points posted??
Feb 8, 2015 | 8:55 pm
#1
Original Poster
Join Date: Feb 2009
Programs: le club accor plat adv plus; hilton gold;
Posts: 144
Problems getting points posted??
Hi all, booked through accor website, showed card at check in, points not credited 3 weeks after return resulting in a loss of my platinum status- dropped to gold. Been chasing customer service for last 3 weeks to get points and bonus points accredited and reinstate platinum. Response is basically an email per week whenever I chase saying "no response from that department". Is everyone getting this level of terrible service??
Feb 8, 2015 | 10:46 pm
#2
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,536
Hi all, booked through accor website, showed card at check in, points not credited 3 weeks after return resulting in a loss of my platinum status- dropped to gold. Been chasing customer service for last 3 weeks to get points and bonus points accredited and reinstate platinum. Response is basically an email per week whenever I chase saying "no response from that department". Is everyone getting this level of terrible service??
See if that gets you further.
Feb 8, 2015 | 11:01 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,151
