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-   Accor | ALL (Accor Live Limitless) (https://www.flyertalk.com/forum/accor-all-accor-live-limitless-667/)
-   -   Problems getting points posted?? (https://www.flyertalk.com/forum/accor-all-accor-live-limitless/1653391-problems-getting-points-posted.html)

mumof2sydney Feb 8, 2015 8:55 pm
Problems getting points posted??
 
Hi all, booked through accor website, showed card at check in, points not credited 3 weeks after return resulting in a loss of my platinum status- dropped to gold. Been chasing customer service for last 3 weeks to get points and bonus points accredited and reinstate platinum. Response is basically an email per week whenever I chase saying "no response from that department". Is everyone getting this level of terrible service??

gilbertaue Feb 8, 2015 10:46 pm
Originally Posted by mumof2sydney (Post 24315891)
Hi all, booked through accor website, showed card at check in, points not credited 3 weeks after return resulting in a loss of my platinum status- dropped to gold. Been chasing customer service for last 3 weeks to get points and bonus points accredited and reinstate platinum. Response is basically an email per week whenever I chase saying "no response from that department". Is everyone getting this level of terrible service??
Hi mumof2sydney. Some options: Consider sending them (Le Club Accor) a Private Message on Facebook or send the AccorConcierge here on FT a PM.
See if that gets you further.

Goldorak Feb 8, 2015 11:01 pm
Originally Posted by gilbertaue (Post 24316267)
or send the AccorConcierge here on FT a PM.
See if that gets you further.
Definitely a good advice and option :)

mumof2sydney Feb 8, 2015 11:06 pm
thanks goldorak and gilbertaue...done..lets see.....

perthite Feb 9, 2015 1:26 am
I've had some good results simply by flicking an email off to the hotel.


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