Website down today? Possibly for maintenance?
Jun 8, 2014, 2:31 pm
#1
Original Poster
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
Website down today? Possibly for maintenance?
During the past 8 hours, my AwardWallet returns "n/a" & an error message on my Accor account. When I click to be automatically logged in, their Website shows my name & personal details, but no account balance nor list of transactions! No matter where I click.
In March I set up auto-transfer to BA Avios. I had/ still have ~1500 points. If I'm lucky, these have been finally sent to BA despite my not having 2000/ 3000. But then my balance should show as 0 & transactions be visible.
PS. My expiry date is Nov. 2014.
In March I set up auto-transfer to BA Avios. I had/ still have ~1500 points. If I'm lucky, these have been finally sent to BA despite my not having 2000/ 3000. But then my balance should show as 0 & transactions be visible.
PS. My expiry date is Nov. 2014.
Jun 9, 2014, 4:03 am
#5
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
When I try to go to this offer: http://www.accorhotels.com/gb/leclub...llection.shtml
I get this message which implies that I'm logged in, but my account has no Le Club details attached to it.. Is anyone successful to getting to a booking from this offer page?
I get this message which implies that I'm logged in, but my account has no Le Club details attached to it.. Is anyone successful to getting to a booking from this offer page?
Jun 9, 2014, 4:10 am
#6
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,590
When I try to go to this offer: http://www.accorhotels.com/gb/leclub...llection.shtml
I get this message which implies that I'm logged in, but my account has no Le Club details attached to it.. Is anyone successful to getting to a booking from this offer page?
I get this message which implies that I'm logged in, but my account has no Le Club details attached to it.. Is anyone successful to getting to a booking from this offer page?
Jun 9, 2014, 4:28 am
#7
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
I have a problem too. When I logged in the “ACCESS” part of the website is no longer linked to the main page. So when I attempted to book Sofitel So Bkk I wasn't given the option to use points. On the access page it treated me like I wasn't a member - no special offers or points displaying as usual.
Jun 9, 2014, 5:39 am
#8
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Jun 9, 2014, 7:28 am
#9
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Website down today? Possibly for maintenance?
The overall site is working. I booked a room for tomorrow.
But you can't access points and some of the loyalty and my account features.
But you can't access points and some of the loyalty and my account features.
Jun 9, 2014, 7:34 am
#10
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
That's right. You can't see your status or the number of points. You can't book with points either. However, you CAN see the number of points by clicking on a small reminder bar on the main page saying you've got over 2000 and click here to redeem. There you can order vouchers but not sure if it works but at least you can see how many points you've got. If you follow that step there's also a button to click to book with points but then you are led to the Access page which claims that you haven't logged in! I've reported the problem to the technical team so hopefully they are faster than the usual customer service.
Jun 9, 2014, 8:49 am
#11
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
On Accor Facebook finally and everyone is commenting on the terrible Accor service!
Dear members,.Due to a technical issue, your Le Club Accorhotels information may temporarily be unavailable on our website. Our teams are doing their utmost to solve the issue as soon as possible.In the meantime, we remain at your entire disposal on this page should you need further assistance.We apologize in advance for any convenience this may have caused.Your Le Club Accorhotels team
Dear members,.Due to a technical issue, your Le Club Accorhotels information may temporarily be unavailable on our website. Our teams are doing their utmost to solve the issue as soon as possible.In the meantime, we remain at your entire disposal on this page should you need further assistance.We apologize in advance for any convenience this may have caused.Your Le Club Accorhotels team
Jun 9, 2014, 9:47 am
#12
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Website down today? Possibly for maintenance?
It's like a free for all on that fb post. They're certainly dishing it out 
but maybe that's the wakeup call they need?
but maybe that's the wakeup call they need?
Jun 9, 2014, 3:28 pm
#13
Join Date: Jan 2011
Programs: AB Gold, LH FTL, ST ElitePlus, HH Gold, LeClub Plat, Melia Gold
Posts: 130
I also called the Plat Hotline to use the availability guarantee which did not show up online - and they told me (*or better said read to me a script like a nine year old) it would get back to normal tomorrow...after telling me about the bug which they thought would get me off the phone, they then did not however honor my booking request, for the date (12/06) was 'delicate' (quoting the hotline lol) - even though not listed as a blackout date for Paris. They mix up tech incompetence with loyalty programme amateurism, so as far as I'm concerned double 
Jun 9, 2014, 4:58 pm
#14
Join Date: May 2014
Location: Changi and Heathrow via Abu Dhabi
Programs: Etihad Gold, Le Club Accor Platinum, Best Western Diamond, Club Carlson Gold, Hilton Gold
Posts: 37
Same problem here. General website working ok but not le club accor. I called Central Reservations twice who said first it would take 24 hours. And now the second call generated says it would take 24-48 hours.
Maybe it's the Monday grumps but I am terribly fed up. I am booking Hilton for this trip.
Maybe it's the Monday grumps but I am terribly fed up. I am booking Hilton for this trip.