Sofitel Hamburg [to close permanently 30 June 2021]
May 23, 2016, 7:05 pm
#16
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
May 24, 2016, 3:21 pm
#18
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 22,038
Jun 9, 2016, 4:59 pm
#19
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,489
Damn, looks like I chose poorly but fingers crossed they pull out all the stops to give me a great experience thus improving their reputation on FlyerTalk ;-)
Checking in there tomorrow for 2 nights. Standard room booked but am Platinum so hoping for an upgrade - Junior Suite would be nice :-)
Thanks for the tip on the gift. Will let you know how it goes.
Checking in there tomorrow for 2 nights. Standard room booked but am Platinum so hoping for an upgrade - Junior Suite would be nice :-)
Thanks for the tip on the gift. Will let you know how it goes.
Feb 27, 2017, 5:07 pm
#20
Join Date: Sep 2015
Posts: 71
Damn, looks like I chose poorly but fingers crossed they pull out all the stops to give me a great experience thus improving their reputation on FlyerTalk ;-)
Checking in there tomorrow for 2 nights. Standard room booked but am Platinum so hoping for an upgrade - Junior Suite would be nice :-)
Thanks for the tip on the gift. Will let you know how it goes.
Checking in there tomorrow for 2 nights. Standard room booked but am Platinum so hoping for an upgrade - Junior Suite would be nice :-)
Thanks for the tip on the gift. Will let you know how it goes.
Oct 26, 2019, 2:18 am
#22
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,720
I am currently staying there and echo some of Gokdorak comments:
- checkin yesterday was exactly as he described: robotic and no mention of tier, upgrade or not
- The half open drawer with the wine bottle still done, although I could not mix it with the welcome gift as it was clearly in evidence on the desk (a small box containing pastries made by a Tunisian chef)
- No clear upgrade policy
- Breakfast was OK (not wow) and very busy (seems there is a large group in the hotel)
- Classic room small but comfortable, bed seems to be 140 cm large, usual MyBed quality
- checkin yesterday was exactly as he described: robotic and no mention of tier, upgrade or not
- The half open drawer with the wine bottle still done, although I could not mix it with the welcome gift as it was clearly in evidence on the desk (a small box containing pastries made by a Tunisian chef)
- No clear upgrade policy
- Breakfast was OK (not wow) and very busy (seems there is a large group in the hotel)
- Classic room small but comfortable, bed seems to be 140 cm large, usual MyBed quality
Mar 2, 2020, 10:57 am
#23
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
I had a fantastic few days at this great hotel recently. For the first time, I felt that my diamond status actually makes a difference.
Name of the hotel:
Sofitel Hamburg Alter Wall
What is your ALL status?
Diamond
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Very much so.
Which room did you book and which upgrade did you receive?
Booked an entry-level classic room and received a three-category upgrade to junior suite.
How are the rooms?
The junior suite consisted of separate living and bedroom. It had a small balcony facing the Alsterfleet. Bathroom had both walk-in rain shower and bathtub. Bath amenities were Herms.
What was good and what was bad?
Good:
* Personalized service: it felt like almost everyone knew who I am, I was addressed by my name, at breakfast a table was reserved for us and we were the only one who were led to the table, staff remembered our coffee preferences and so on.
* Diamond treatment: see details below.
* Very good selection at breakfast, also sparkling wine was available every day.
Bad:
* One day, someone had removed our own drinks (three bottles of soft drinks) from the minibar. No-one found out what had happened but the incident was resolved and compensated professionally.
* Bar staff were indifferent and the service was slow.
Did you get club lounge access? How was the lounge?
There is no lounge but there is a library that looks like a lounge. It's used as a smoking room at the moment. That could be a decent location for a club lounge and would be easily done. I suggested this to GM but he didn't promise anything.
What about welcome drinks, welcome amenities or any other special perks?
* Early check-in at 10:30am
* Late check-out at 5pm, asked proactively and confirmed at check-in already
* Suite upgrade without using any certificates
* Nice sweet treats were waiting in the room with a hand-written card from general manager whom I also met, a very nice and enthusiastic gentleman
* New, different set of treats were brought to us the next day
* Welcome drink: bartender first said that the voucher can be used for soft drink or beer but when he had a second look at it he said we can actually have anything so we got champagne
* Codes for premium wifi (didnt need it since the complimentary wifi was fast enough for my needs)
Value for $ or Vouchers? Would you return?
Excellent value. Burned my points.
Name of the hotel:
Sofitel Hamburg Alter Wall
What is your ALL status?
Diamond
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Very much so.
Which room did you book and which upgrade did you receive?
Booked an entry-level classic room and received a three-category upgrade to junior suite.
How are the rooms?
The junior suite consisted of separate living and bedroom. It had a small balcony facing the Alsterfleet. Bathroom had both walk-in rain shower and bathtub. Bath amenities were Herms.
What was good and what was bad?
Good:
* Personalized service: it felt like almost everyone knew who I am, I was addressed by my name, at breakfast a table was reserved for us and we were the only one who were led to the table, staff remembered our coffee preferences and so on.
* Diamond treatment: see details below.
* Very good selection at breakfast, also sparkling wine was available every day.
Bad:
* One day, someone had removed our own drinks (three bottles of soft drinks) from the minibar. No-one found out what had happened but the incident was resolved and compensated professionally.
* Bar staff were indifferent and the service was slow.
Did you get club lounge access? How was the lounge?
There is no lounge but there is a library that looks like a lounge. It's used as a smoking room at the moment. That could be a decent location for a club lounge and would be easily done. I suggested this to GM but he didn't promise anything.
What about welcome drinks, welcome amenities or any other special perks?
* Early check-in at 10:30am
* Late check-out at 5pm, asked proactively and confirmed at check-in already
* Suite upgrade without using any certificates
* Nice sweet treats were waiting in the room with a hand-written card from general manager whom I also met, a very nice and enthusiastic gentleman
* New, different set of treats were brought to us the next day
* Welcome drink: bartender first said that the voucher can be used for soft drink or beer but when he had a second look at it he said we can actually have anything so we got champagne
* Codes for premium wifi (didnt need it since the complimentary wifi was fast enough for my needs)
Value for $ or Vouchers? Would you return?
Excellent value. Burned my points.
Mar 2, 2020, 5:36 pm
#24
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 22,038
I had a fantastic few days at this great hotel recently. For the first time, I felt that my diamond status actually makes a difference.
Name of the hotel:
Sofitel Hamburg Alter Wall
What is your ALL status?
Diamond
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Very much so.
Which room did you book and which upgrade did you receive?
Booked an entry-level classic room and received a three-category upgrade to junior suite.
How are the rooms?
The junior suite consisted of separate living and bedroom. It had a small balcony facing the Alsterfleet. Bathroom had both walk-in rain shower and bathtub. Bath amenities were Herms.
What was good and what was bad?
Good:
* Personalized service: it felt like almost everyone knew who I am, I was addressed by my name, at breakfast a table was reserved for us and we were the only one who were led to the table, staff remembered our coffee preferences and so on.
* Diamond treatment: see details below.
* Very good selection at breakfast, also sparkling wine was available every day.
Bad:
* One day, someone had removed our own drinks (three bottles of soft drinks) from the minibar. No-one found out what had happened but the incident was resolved and compensated professionally.
* Bar staff were indifferent and the service was slow.
Did you get club lounge access? How was the lounge?
There is no lounge but there is a library that looks like a lounge. It's used as a smoking room at the moment. That could be a decent location for a club lounge and would be easily done. I suggested this to GM but he didn't promise anything.
What about welcome drinks, welcome amenities or any other special perks?
* Early check-in at 10:30am
* Late check-out at 5pm, asked proactively and confirmed at check-in already
* Suite upgrade without using any certificates
* Nice sweet treats were waiting in the room with a hand-written card from general manager whom I also met, a very nice and enthusiastic gentleman
* New, different set of treats were brought to us the next day
* Welcome drink: bartender first said that the voucher can be used for soft drink or beer but when he had a second look at it he said we can actually have anything so we got champagne
* Codes for premium wifi (didnt need it since the complimentary wifi was fast enough for my needs)
Value for $ or Vouchers? Would you return?
Excellent value. Burned my points.
Name of the hotel:
Sofitel Hamburg Alter Wall
What is your ALL status?
Diamond
Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Very much so.
Which room did you book and which upgrade did you receive?
Booked an entry-level classic room and received a three-category upgrade to junior suite.
How are the rooms?
The junior suite consisted of separate living and bedroom. It had a small balcony facing the Alsterfleet. Bathroom had both walk-in rain shower and bathtub. Bath amenities were Herms.
What was good and what was bad?
Good:
* Personalized service: it felt like almost everyone knew who I am, I was addressed by my name, at breakfast a table was reserved for us and we were the only one who were led to the table, staff remembered our coffee preferences and so on.
* Diamond treatment: see details below.
* Very good selection at breakfast, also sparkling wine was available every day.
Bad:
* One day, someone had removed our own drinks (three bottles of soft drinks) from the minibar. No-one found out what had happened but the incident was resolved and compensated professionally.
* Bar staff were indifferent and the service was slow.
Did you get club lounge access? How was the lounge?
There is no lounge but there is a library that looks like a lounge. It's used as a smoking room at the moment. That could be a decent location for a club lounge and would be easily done. I suggested this to GM but he didn't promise anything.
What about welcome drinks, welcome amenities or any other special perks?
* Early check-in at 10:30am
* Late check-out at 5pm, asked proactively and confirmed at check-in already
* Suite upgrade without using any certificates
* Nice sweet treats were waiting in the room with a hand-written card from general manager whom I also met, a very nice and enthusiastic gentleman
* New, different set of treats were brought to us the next day
* Welcome drink: bartender first said that the voucher can be used for soft drink or beer but when he had a second look at it he said we can actually have anything so we got champagne
* Codes for premium wifi (didnt need it since the complimentary wifi was fast enough for my needs)
Value for $ or Vouchers? Would you return?
Excellent value. Burned my points.
But that doesnt mean that they should not improve for Platinums.
Mar 3, 2020, 12:57 am
#25
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,603
Mar 3, 2020, 3:47 am
#26
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Mar 3, 2020, 7:15 am
#27
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,603
Nov 15, 2020, 5:49 pm
#28
Join Date: Dec 2013
Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond
Posts: 975
As Plat with Accor I received nothing on two separate two-night stays here. I don't really need a gesture and it's nothing to get upset about but some of the Accor stays have had outstanding arrival gifts - for example a cheese and salami platter with crackers and other nibbles to feed two handsomely from the Clearwater Peppers Resort.
Mar 30, 2021, 3:21 am
#29
Suspended
Original Poster
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
The owner and Accor have both confirmed that the Sofitel Alter Wall Hamburg will close and be demolished as part of a redevelopment of the immediate area. There are no plans to reopen a new hotel here. Closing date is 30 June 2021.
Shame, I always rather liked the rooms here.
Shame, I always rather liked the rooms here.
Mar 30, 2021, 6:09 am
#30
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,603
The owner and Accor have both confirmed that the Sofitel Alter Wall Hamburg will close and be demolished as part of a redevelopment of the immediate area. There are no plans to reopen a new hotel here. Closing date is 30 June 2021.
Shame, I always rather liked the rooms here.
Shame, I always rather liked the rooms here.