Accor Private Sales April 2014
Apr 9, 2014, 3:53 am
#16
Original Poster
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
I'm trying to book China (Shanghai) as well as London:
Asia Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
UK Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
After I put in the search criteria on those pages, it redirects me to book.accorhotels.cn and I don't get the private sale rates.
Asia Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
UK Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
After I put in the search criteria on those pages, it redirects me to book.accorhotels.cn and I don't get the private sale rates.
However, if you're Advantage Plus member so it will forfeit your 10% discount in Shanghai if you did this method.
Apr 9, 2014, 4:04 am
#17
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
I'm trying to book China (Shanghai) as well as London:
Asia Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
UK Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
After I put in the search criteria on those pages, it redirects me to book.accorhotels.cn and I don't get the private sale rates.
Asia Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
UK Link: http://t.mid.accor-mail.com/r/?id=h5...c-1-as-gb-14-0
After I put in the search criteria on those pages, it redirects me to book.accorhotels.cn and I don't get the private sale rates.
Apr 9, 2014, 4:08 am
#18
Join Date: Jul 2009
Location: LUX
Programs: IHG Pl. Amb / Accor Gold / Hilton Gold /FB Gold / M&M SEN
Posts: 253
Apr 9, 2014, 12:45 pm
#19
Join Date: Mar 2011
Location: Cambridge, England
Programs: BA, VS, Le Club Accor Gold
Posts: 1,208
Providing the hotels I want are participating and for the dates I want this couldn't have come at a better time, going on holiday at end of next month and had held off from booking hotels in the vague hope accor would have a sale!
Apr 13, 2014, 8:13 am
#20
Join Date: Apr 2012
Posts: 1,727
Booked the wrong date and when I saw the email, I called the booking hotline to highlight the error within 5 mins from the payment to the email and call.
Customer service agent said she cannot do anything to it even if I ask to switch the dates as I had book the dates 1 week earlier than the actual stay. I was so mad and pissed and I acknowledged that it's my fault but then again, I called and tried to rectify immediately. The agent was not helpful and didn't even want to forward to the manager to review the case.
Because of this incident, I would not want to touch accor hotels again. Marriott has much better after sales support and communication channels.
Customer service agent said she cannot do anything to it even if I ask to switch the dates as I had book the dates 1 week earlier than the actual stay. I was so mad and pissed and I acknowledged that it's my fault but then again, I called and tried to rectify immediately. The agent was not helpful and didn't even want to forward to the manager to review the case.
Because of this incident, I would not want to touch accor hotels again. Marriott has much better after sales support and communication channels.
Apr 13, 2014, 11:17 pm
#21
Join Date: Nov 2011
Location: SYD
Programs: VA WP, UA 1k, QR G, AZ WP
Posts: 358
Contact the hotel directly and see if they can fix things.
One thing, the booking systems aren't often the same/linked - so my booking on Accor doesn't reflect my actual booking with the hotel. (Adagio Access apartment)
Apr 14, 2014, 7:02 am
#22
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,852
The phone agents can do nothing to change a prepaid reservation. You need to call/write to the property and plea your case. If you reqest the change before the hotel charges to your cc, the chances are pretty good.
Another solution: Cancel your credit card. Even for prepaid stays your card is not charged immidiately, it can take several days, even weeks. The property will write to you when the cc charge can not be made. Then explain that you have made a mistake and would like to cancel/change.
Another solution: Cancel your credit card. Even for prepaid stays your card is not charged immidiately, it can take several days, even weeks. The property will write to you when the cc charge can not be made. Then explain that you have made a mistake and would like to cancel/change.
Last edited by SK AAR; Apr 14, 2014 at 7:08 am
Apr 15, 2014, 4:39 pm
#24
Join Date: Apr 2012
Posts: 1,727
I blocked my card for 3 days after I paid for it. I hope that the transaction did not went through.
The customer service in Accor is quite bad and they asked me to call another phone line and no one could attend to it and just wasted my time and money.
The customer service in Accor is quite bad and they asked me to call another phone line and no one could attend to it and just wasted my time and money.
Jun 7, 2014, 2:37 am
#28
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
http://www.accorhotels.com/gb/leclub...llection.shtml
Jun 7, 2014, 3:13 am
#29
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
Received an email today about the Sofitel summer collection sale. Requires you to "sign up" to the offer. When I tried, it said I wasn't eligible even though eligibility says for all club members?
http://www.accorhotels.com/gb/leclub...llection.shtml
http://www.accorhotels.com/gb/leclub...llection.shtml
I'm sure there is a typo. It must be 186.