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Old Oct 6, 2013 | 4:52 pm
  #1  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,934
Error when searching while logged in

When I am logged into my account and do a search, the following message appears where my account number would already be:

Your loyalty or membership cards
You do not currently have an active loyalty or membership card.
However, when I search without being logged in, I can enter my number and all seems good in the world.

Anyone have any clues?
perthite is offline  
Old Oct 7, 2013 | 12:31 am
  #2  
 
Join Date: Feb 2012
Location: SIN
Programs: Accor Le Club Advantage Plus Platinum, Hilton HHonors Gold, SQ KrisFlyer Silver
Posts: 45
Same Problem

Same issue with me. I've been seeing this during the last month. My current workaround is to create a booking without logging in and enter the Le Club number manually.

Hopefully this gets fixed soon as it is quite troublesome.
ak37 is offline  
Old Oct 9, 2013 | 10:17 am
  #3  
Company Representative, Accorhotels
10 Years on Site
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi,
Could you give me your Le Club Accorhotels member number so I can see if there is anything wrong with your account? Thank you :-)
AccorHotels Concierge is offline  
Old Oct 10, 2013 | 6:24 am
  #4  
500k
50 Countries Visited
80 Nights
10 Years on Site
 
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum/LTG, Velocity Platinum
Posts: 515
It's happening to mine too so keen to know if this is a system wide error or just selected people
PabloM is offline  
Old Oct 10, 2013 | 11:02 pm
  #5  
20 Years on Site
 
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
Yeah, noticed it too - Issues with Firefox, then worked with Chrome.

Then noticed issues both with Firefox and Chrome, sorted it out using Opera.

PS - Not working any more; Accor IT is definitely a joke...

Last edited by pb9997; Oct 12, 2013 at 2:16 pm Reason: Not working any more
pb9997 is offline  
Old Oct 14, 2013 | 4:03 am
  #6  
500k
50 Countries Visited
80 Nights
10 Years on Site
 
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum/LTG, Velocity Platinum
Posts: 515
Any word on this accor-concierge - would love a solution - it's so frustrating.
PabloM is offline  
Old Oct 15, 2013 | 10:01 am
  #7  
Company Representative, Accorhotels
10 Years on Site
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi,
Could you share a print screen of the message error you get when do a search? That will help us identify and fix the problem.
Thank you!
AccorHotels Concierge is offline  
Old Oct 17, 2013 | 4:07 am
  #8  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,934
Originally Posted by Accor Concierge
Hi,
Could you share a print screen of the message error you get when do a search? That will help us identify and fix the problem.
Thank you!
I would, except that it seems to have started working again!
perthite is offline  
Old Oct 17, 2013 | 4:49 am
  #9  
500k
50 Countries Visited
80 Nights
10 Years on Site
 
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum/LTG, Velocity Platinum
Posts: 515
Originally Posted by perthite
I would, except that it seems to have started working again!
Same here.
PabloM is offline  
Old Oct 17, 2013 | 10:16 am
  #10  
Company Representative, Accorhotels
10 Years on Site
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Okay, that's good. Let me know if you encounter this issue again!
Cheers,
Nathan
AccorHotels Concierge is offline  


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