upcoming bookings: only 1 at a time in the history ?

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Aug 13, 2013, 3:09 pm

flyertalker00143

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upcoming bookings: only 1 at a time in the history ? terrible customer service :(

Hi

just curious

I have 2 confirmed bookings, one for this month and another one for early september

but only the one for august appears in my account

do bookings only appear one at a time ?

thanks

Last edited by flyertalker00143; Aug 16, 2013 at 4:19 pm

Aug 14, 2013, 1:19 am

starflyergold

Moderator, Turkish Airlines Miles&Smiles & Accor ALL

Join Date: Apr 2009

Location: BRU

Programs: TK*G, Accor ALL Platinum

Posts: 7,604

Both should show in your profile, provided you booked both while logged in.

Aug 14, 2013, 2:01 am

flyertalker00143

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yes but only 1 appears

Aug 14, 2013, 2:14 am

starflyergold

Moderator, Turkish Airlines Miles&Smiles & Accor ALL

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Location: BRU

Programs: TK*G, Accor ALL Platinum

Posts: 7,604

If you have an email confirmation I would not worry, might just be a system blip. You could ask the Accor Concierge to investigate.

Aug 14, 2013, 3:17 am

flyertalker00143

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yes i received the confirmation email

i'm gonna send him a PM

Aug 14, 2013, 5:20 am

AlexMC

Join Date: Dec 2009

Location: GIG

Programs: JJ OW Emerald, TK*G, O6*G, Smiles Diamond, IC Amb, Le Club Platinum, former LH SEN (miss it!)

Posts: 291

I'm facing the same situation here, but specially worried, as I have the confirmation email.

Aug 14, 2013, 5:44 am

flyertalker00143

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i'm not worried about the reservation itself because the hotel knows i'm coming

but i booked the Mercure's 40th anniversary offer on this one

i don't want to chase Accor le Club customer service as it is quite difficult to get response from them

called them twice, each time they told me that they were not in charge and gave me other number

Last edited by flyertalker00143; Aug 14, 2013 at 6:07 am

Aug 15, 2013, 3:28 pm

sosafan

Join Date: Apr 2000

Location: Chicago Illinois

Programs: 1MM UA

Posts: 1,753

My previous experience was that prepaid reservations do not show; however I currently have a prepaid reservation which does show.

Aug 15, 2013, 3:45 pm

flyertalker00143

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both of my reservations are prepaid

Aug 16, 2013, 2:38 am

#10

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond

Posts: 22,055

Quote:

Originally Posted by sosafan

My previous experience was that prepaid reservations do not show; however I currently have a prepaid reservation which does show.

Strange. My prepaid reservations always appeared in my account.

Aug 16, 2013, 4:02 am

#11

flyertalker00143

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i requested the assistance of FT Accor Concierge, because nobody over the phone at Accor was able to fix this

Aug 16, 2013, 4:20 pm

#12

flyertalker00143

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Got an email from Accorhotels.com asking me to contact Accor Le Club customer service

then got an email from Accor Le Club customer service asking me to contact Accorhotels.com

is it so difficult to have someone linking my booking number to my Accor Le Club account ?

this ping pong game makes me feel that Accor doesn't know how to handle customer relationship or doesn't care...

when one contacts SPG, the representative gets in touch with counterparts internally for you until the solution is found

i just can't bear this kind of attitude "no it's me i don't care, cannot help you"