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Old Nov 9, 2014, 1:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: starflyergold
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Accor Places let's you earn additional Le Club points via check ins on the dedicated Facebook app.

Details: http://www.accorhotels.com/gb/leclub/places.shtml
Web: https://placesbyleclubaccorhotels.com

You can also download a dedicated app
Android: https://play.google.com/store/apps/d...places.android
iOS: https://itunes.apple.com/us/app/plac...904999947?mt=8

Missing/non working check ins? Send an email to [email protected] to have them manually added. Email address seems to be bouncing as of November 2014
Contact them via facebook message instead.
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Extra Le Club points via Facebook Places

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Old Nov 26, 2019, 10:36 am
  #1246  
 
Join Date: May 2018
Posts: 340
some time ago it was mentioned a integration in ALL ??
so i would be happy that the golf /birdie badge from fairmont royal palm marrakech with a huge golf place will given
it gives me the 30 badges badge
thanks Amy
greetings
cornelis
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Old Nov 27, 2019, 7:51 am
  #1247  
 
Join Date: May 2018
Posts: 340
Meaby i am wrong but we got the assurance that NOTHING would chance in the program starting ALL
earning points etc
In my opinion PLACES was a part of the existing program
It was for me in the beginning a interesting part of Accor
And why it stops ?
And i dont understand how complicated and takes a lot of time to put a hotel on the list ?
Off course i am not a experienced IT worker.
greetings cornelis
nkob is offline  
Old Nov 27, 2019, 3:28 pm
  #1248  
 
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Originally Posted by AccorHotels Concierge
Considering that the update of the Airport Hotels List's badges is indeed quite complicated, takes lot of time and that the removal of the App in the stores is very close, we will not have time to deliver these updates.
Therefore, if you have some pending check-in, please contact the Customer Care.
To learn more about the end of the Places, please go to:
Places by Le Club AccorHotels - Fin de l'application.
Updating badges in a database should take less time than writing that message. If it's complicated and time-consuming, one can only conclude that it's been very poorly implemented.

There has been, to my knowledge, no notification of this change sent to users. Yes, that web page exists, but there has been no email or any other kind of direct notification from Accor to tell us to look there. Very poor communication.

Also, for those who use the web site, rather than the app, I guess we can assume that it will be closed down around 28 May, the same as the discontinuance of the app, but it's not explicitly mentioned.

(Wow. I just looked at Google Play. The app is rated 1.3/5! I've never even see an app rated that poorly before.)
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Last edited by Kremmen; Nov 27, 2019 at 3:44 pm
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Old Nov 27, 2019, 11:34 pm
  #1249  
 
Join Date: Jan 2009
Location: Germany
Programs: ALL Platinum
Posts: 128
Anyone, who has stayed at a MGallery hotel and used "Places", will have noticed that the hotel brand logo next each "check-in" has never been updated from the more Mercure like first mGallery one to the modernist looking (I call it the Hercule Poirot one). I would assume this would haven taken only a few moments.
And a further sidenote: if a hotel has been correctly set finally (eg airport hotel) and one has stayed there already frequently, there will be farewell jump in stays counting for the certain badge. Just happened to see that a hotel, which changed the Accor brand, and where I have stayed before and after the brand change did also revert several years in "Places" as well.
frechen is offline  
Old Nov 28, 2019, 4:32 am
  #1250  
 
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Not a big loss ... no updates since lot of time, so quite useful since lot of time
Dav77 is offline  
Old Nov 28, 2019, 10:26 am
  #1251  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,

Thank you for your messages.
- Airport badges & Golf: If you have any difficulties with bag validation, we invite you to contact the customer care.

- Communication on the end of Places:
We understand your feedback. For information, please note that emails have been sent to Places users as well as push notifications on the Places App.
The site, as well as the application, will run until May 28, 2020.

Thank you for your comprehension,
Kind regards,

Amy
AccorHotels Concierge is offline  
Old Nov 28, 2019, 11:08 am
  #1252  
 
Join Date: May 2018
Posts: 340
thanks AMY
i send right away a email to customer care,i am sure that it wil be solved
about email
nothing arrived yet .
greetings
cornelis
nkob is offline  
Old Nov 29, 2019, 2:26 am
  #1253  
Hilton 10+ BadgeAccor 10+ Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,701
Originally Posted by AccorHotels Concierge
Dear members,

Thank you for your messages.
- Airport badges & Golf: If you have any difficulties with bag validation, we invite you to contact the customer care.

- Communication on the end of Places:
We understand your feedback. For information, please note that emails have been sent to Places users as well as push notifications on the Places App.
The site, as well as the application, will run until May 28, 2020.

Thank you for your comprehension,
Kind regards,

Amy
(emphasis mine)
I note the use of past tense. If email were sent and push notifications done then they went to void, I have received nothing.
Kremmen and starflyergold like this.
fransknorge is online now  
Old Nov 30, 2019, 1:34 am
  #1254  
IMH
 
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Originally Posted by AccorHotels Concierge
emails have been sent to Places users as well as push notifications on the Places App.
Echoing fransknorge: No email received here. Also nothing obvious in the app to show that the end is nigh.
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Old Nov 30, 2019, 1:43 am
  #1255  
FlyerTalk Evangelist
 
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,896
I do see this.
IMH likes this.
typical is offline  
Old Dec 4, 2019, 10:49 am
  #1256  
 
Join Date: May 2018
Posts: 340
28 dec send email to CC about golfbadge
no answer yet
greetings cornelis
nkob is offline  
Old Dec 4, 2019, 11:04 am
  #1257  
Accor 10+ BadgeHilton 10+ Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,701
Amy

Could we please get a comment on the lack of information to customers ?
fransknorge is online now  
Old Dec 4, 2019, 12:11 pm
  #1258  
 
Join Date: May 2018
Posts: 340
fransknorge i have the same question .
There are a lot of chances in the program and a lot is not clear enough.
Example SNU
We got some information but again the list of hotels we mis
questions why some hotels or brands are allowed to make their own rules are still not answered
I get the feeling that ACCOR becomes to big to fast !!
Example
movenpick amsterdam
impossible to book by accor ,still have their own program and dont know when they become fully ACCOR
Accor meaby a good idear to make the basics good first
Ask your most valuable assets what is their opinion about things
do something with these opinions and give back what is chanching .
I do believe that Amy do her utmost to help us and especially the last week .
greetings cornelis
nkob is offline  
Old Dec 5, 2019, 7:31 am
  #1259  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members

Many thanks for all your feedback!
Sending emails has taken longer than expected and it is possible that some of you will soon receive the email.
On the other hand, regarding the push, it all depends on your settings of notifications for Places.
Best regards,

Amy
AccorHotels Concierge is offline  
Old Dec 7, 2019, 10:13 pm
  #1260  
 
Join Date: May 2018
Posts: 340
thanks Amy
yesterday i stayed at faitmont marrakech
check in noproblem
confirmation no problem
nothing at places
greetings
cornelis
nkob is offline  


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