Novotel Hong Kong Citygate
Jan 15, 2018, 9:28 am
Locale is good, it’s not a great time soak to grab the MTR into Central and for the extra room for lower prices worthwhile. Agree the buffet needs work, good options but seems to be understaffed. Not sure the coffee was bad by Asian standards, seemed to be no different to the other hotels I stayed at as part of the trip.
Hotel didn’t take any pre authorisation for my stay (unlike Novotel Nathan Rd which took a pre auth then just did an online charge on checkout grrr) and was happy to provide late checkout of 4PM. Didn’t try the cocktail hours in the lounge, so no feedback there.
Overall a good choice, it’s a property that’s 11years old and needs work (like the light switch and lack of power points) but great value for Hong Kong.
Would you recommend this property over the Pullman (if you tried it) ?
Thanks
Jan 15, 2018, 1:08 pm
This Novotel and the Pullman are clearly not in the same category. The Pullman is nicer, more luxurious and is downtown, while the Novotel citygate is an airport hotel but also a very decent Novotel conveniently located near transportation system. The Pullman is usually significantly more expensive than the Novotel. I have never stayed at the Novotel Nathan Rd/Kowloon but I have stayed several times at the downtown Novotel Century. The Novotel citygate is much better IMO than the Century (larger rooms, better club lounge). But of course, location is different.
So it all depends where you want to go/to stay and how much you want to pay.
Jan 15, 2018, 1:14 pm
Jan 16, 2018, 6:10 am
Goldorak, your tips are of course always well appreciated.
Prices seem ok to me (I can redeem a A+ night which I find quite a good value) and I will only be there for two nights on leisure purposes so I guess I'd rather go downtown.
My flight will leave on 10am on a Monday, so I do not think I need to be that close to the airport to spare some time in bed
Thanks again
Jan 16, 2018, 1:39 pm
Goldorak, your tips are of course always well appreciated.
Prices seem ok to me (I can redeem a A+ night which I find quite a good value) and I will only be there for two nights on leisure purposes so I guess I'd rather go downtown.
My flight will leave on 10am on a Monday, so I do not think I need to be that close to the airport to spare some time in bed
Thanks again
Feb 8, 2018, 12:12 pm
Novotel Citygate Hong Kong
51 Man Tung Road Tung Chung, HK
Really nice airport hotel (5 Photos)
Novotel Citygate Hong Kong
I had one night stay at Novotel Citygate Hong Kong between flights and I was very satisfied with the hotel.
Check In
I arrived early morning and got my room straight. There were no queues in the huge lobby. When I approached the front desk a friendly receptionist staffing Le Club counter waived to me with a smile. She checked my booking details quickly and sent me to the executive lounge for check-in. I felt myself welcomed.
I had booked a superior room when I still was a platinum member and received one level upgrade to an executive premium room lounge access included even as a gold. I don’t know why but I was thanked for being a platinum member. Vouchers for welcome drinks and breakfast were proactively given but I didn’t have time to use them.
Room
The executive premium room on the lounge floor was large and far away from typical, boring looking Novotel room. It felt more luxurious as the whole hotel. Bed was extremely comfy and two water bottles were on the house. Amenities also included Nespresso machine.
Service
This is the best part of the hotel. Loyalty recognition was exemplary. Before my arrival I received an email explaining my loyalty benefits and informing me about a free airport shuttle.
Soon after getting into my room a phone rang. Someone from the front desk called asking how I liked the room and if there’s anything they can do to make my stay more comfortable. I was also asked whether I needed late check-out the next day.
Later, a welcome gift, three macarons and a bottle of sparkling water, was brought together with a welcome card.
Dining
I only ate at the lounge. The selection was decent for Novotel. There were some canapés, cold cuts, cheese, desserts, fruits and very tasty crispy chicken. A bartender was mixing basic cocktails.
Location
Less than ten minutes away from the Hong Kong international airport and ~30 minutes metro ride to center, the location was pretty good. Free shuttle bus between the hotel and the airport operates every 15 minutes from 6am to almost midnight.
Overall
I really liked the hotel. It offered very good value for the ~110 euros I paid. The only negative thing was that the room smelled a bit musty and I would have liked to go to sauna but the hotel has none. I wouldn’t hesitate to book the hotel again for a short overnight.
Apr 19, 2024, 9:47 am
I previously stayed here for 1 night 8 years ago & they were happy to extend until my requested 17:30 however, we'd like to checkout around 20:00 on the upcoming trip.
Paid late checkout until 17:00 is around 66% of another nights stay & I have considered that followed by requesting another 3 hours at the hotel in recognition of status. Any thoughts/advice would be appreciated.
Apr 20, 2024, 9:17 am
I previously stayed here for 1 night 8 years ago & they were happy to extend until my requested 17:30 however, we'd like to checkout around 20:00 on the upcoming trip.
Paid late checkout until 17:00 is around 66% of another nights stay & I have considered that followed by requesting another 3 hours at the hotel in recognition of status. Any thoughts/advice would be appreciated.
Anyway, when I was finding out what was available and deciding what to book, I had a helpful email exchange with the hotel where I was requesting a day room. They couldn’t do a day room for the times I was requesting but in their proposal to me they offered me to book the room for the night before plus a late check out until 8pm at a charge of 64% of a nights stay. If you haven’t done so already email the hotel and see what they say about an 8pm check out.