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Old Jun 17, 2008 | 10:41 am
  #51  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by joelfreak
...Am I right to ask for compensation? <snip>...I think I should at LEAST get my points back, if not more...thoughts?
My apologies for the poor guest experience at this hotel. It never hurts to ask, so I would call Hotel Customer Service and make some inquiries. 800-328-6242.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

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