Originally Posted by chollie

Actually, I agree with all your points. However, I was only semi-tongue in cheek when I said I don't think TSA denies responsibility. They go further - I think they frequently point out to us specific ways in which we have caused or contributed to problems.

By 'changing/undocumented rules', I meant the discrepancy between what is documented on the website and what takes place at the checkpoints or in the baggage areas, as well as the differences in interpretation from airport to airport and even from screener to screener. I also try to keep up with changes, but I can't keep up with undocumented requirements and the varying ways in which they are interpreted. I get so tired of TSA posts here and on the TSA blog that blame the pax for not "going to the website and reading the rules and following them'. Yeah, right.


And no, none of this EVER justifies harassment of PAX or their belongings in any way. We are in complete agreement on that.