soitgoes- Thanks for your feedback.

One thing we constantly struggle with, as far as platinum guests go, is consistency. If we are to offer a free breakfast or free drink, at our property alone as a "bonus", do you come to expect it from every property?

We've got the Platinum Amenity cards which is obviously throughout the majority of the brands, but offering other bonuses gets a little tricky.

Ex: There is a Four Points in the midwest that we share a corporate client with, they started offering all of their Golds and higher a free drink coupon, those elites show up at our property and expect it from us as well.

As an elite, How would you suggest we combat that or make it clear that this isn't program wide and is just a little something extra we're trying to do?