The Westin Las Vegas (formerly Westin Casuarina), NV [Master Thread]
Feb 9, 2008, 7:56 pm
#16
Suspended
Join Date: Aug 2005
Posts: 831
I hope ya'll are enjoying your $10/night "resort fee". Based on the hotels lies about it and that its another franchise from Columbia Sucks Corp, I won't be staying there again.
Feb 9, 2008, 8:32 pm
#17
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
The Westin not the Planet Hollywood.
Feb 9, 2008, 11:47 pm
#18
Join Date: Apr 2007
Programs: SPG Gold, Marriott Gold, Hyatt Platinum
Posts: 254
It appears that the owners of the LV Westin, Columbia Sussex, are being investigated by the NV Nevada Gaming Control Board.... 
http://www.lasvegassun.com/news/2008...-investigated/
http://www.lasvegassun.com/news/2008...-investigated/
http://www.usatoday.com/money/indust...ropicana_N.htm
And were "urged" to withdraw their application for operating a casino in Missouri after the Missouri Gaming Commission found serious issues with their business operations and financial status.
The Atlantic City issue was not only a gaming issue, another part was the cost cutting CS did after taking over that has left the resort a dirty, customer service failure. They were also fined $750,000 for not having the required independent audit committee (for 6 months) required by NJ regulations.
Feb 10, 2008, 6:38 am
#19
Join Date: Jul 2004
Location: North Italy
Programs: Amex Platinum, Spg Gold, HH Gold, AZ Freccia Alata, Hertz Club Gold
Posts: 390
After a 4 nights stay in Westin Casuarina......
Only one word: BAD !
Old hotel
poor breakfast
no gold upgrade
no wellcome gift
old rooms
no help with the luggages
Minibar broken !!!!
If I come back to Las Vegas I will go to the Cesar's Palace or Bellagio.
NEVER TO THE WESTIN ! VERY BAD EXPERIENCE !
Vote: -10 !!!
Only one word: BAD !
Old hotel
poor breakfast
no gold upgrade
no wellcome gift
old rooms
no help with the luggages
Minibar broken !!!!
If I come back to Las Vegas I will go to the Cesar's Palace or Bellagio.
NEVER TO THE WESTIN ! VERY BAD EXPERIENCE !
Vote: -10 !!!
Feb 10, 2008, 9:39 am
#21
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
After a 4 nights stay in Westin Casuarina......
Only one word: BAD !
Old hotel
poor breakfast
no gold upgrade
no wellcome gift
old rooms
no help with the luggages
Minibar broken !!!!
If I come back to Las Vegas I will go to the Cesar's Palace or Bellagio.
NEVER TO THE WESTIN ! VERY BAD EXPERIENCE !
Vote: -10 !!!
Only one word: BAD !
Old hotel
poor breakfast
no gold upgrade
no wellcome gift
old rooms
no help with the luggages
Minibar broken !!!!
If I come back to Las Vegas I will go to the Cesar's Palace or Bellagio.
NEVER TO THE WESTIN ! VERY BAD EXPERIENCE !
Vote: -10 !!!
Old hotel
old rooms
Old? What do you mean by "old" hotel and rooms? What is your definition of "old" please explain?
no gold upgrade
no wellcome gift
no help with the luggages
Minibar broken !!!!
Based on these comments it appears your "expectations" were not in line with the realities reported here in this thread.
Did you do any research on this property before booking????
Feb 12, 2008, 12:42 pm
#22
Join Date: Jul 2004
Location: North Italy
Programs: Amex Platinum, Spg Gold, HH Gold, AZ Freccia Alata, Hertz Club Gold
Posts: 390
Feb 12, 2008, 1:28 pm
#23
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
soitgoes- Thanks for your feedback.
One thing we constantly struggle with, as far as platinum guests go, is consistency. If we are to offer a free breakfast or free drink, at our property alone as a "bonus", do you come to expect it from every property?
We've got the Platinum Amenity cards which is obviously throughout the majority of the brands, but offering other bonuses gets a little tricky.
Ex: There is a Four Points in the midwest that we share a corporate client with, they started offering all of their Golds and higher a free drink coupon, those elites show up at our property and expect it from us as well.
As an elite, How would you suggest we combat that or make it clear that this isn't program wide and is just a little something extra we're trying to do?
One thing we constantly struggle with, as far as platinum guests go, is consistency. If we are to offer a free breakfast or free drink, at our property alone as a "bonus", do you come to expect it from every property?
We've got the Platinum Amenity cards which is obviously throughout the majority of the brands, but offering other bonuses gets a little tricky.
Ex: There is a Four Points in the midwest that we share a corporate client with, they started offering all of their Golds and higher a free drink coupon, those elites show up at our property and expect it from us as well.
As an elite, How would you suggest we combat that or make it clear that this isn't program wide and is just a little something extra we're trying to do?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 12, 2008, 2:55 pm
#24
Suspended
Join Date: Nov 1999
Posts: 24,153
This is a textbook example of what FPHotelGuy was saying yesterday:
So, some hotels have been generous and given you extras and now it's expected of this one as well.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
So, some hotels have been generous and given you extras and now it's expected of this one as well.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Im a Plat and wondering why they didnt send a Chauffer Bentley over to LAS to pick me up. And dont tell me they didnt know what day and time I was flying in. They should have had that car and driver there 24/7 just in case I decided to fly in
Feb 12, 2008, 2:59 pm
#25
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I wouldnt expect anything from any Hotel if I was only a Gold at check-in.
Im a Plat and wondering why they didnt send a Chauffer Bentley over to LAS to pick me up. And dont tell me they didnt know what day and time I was flying in. They should have had that car and driver there 24/7 just in case I decided to fly in
Im a Plat and wondering why they didnt send a Chauffer Bentley over to LAS to pick me up. And dont tell me they didnt know what day and time I was flying in. They should have had that car and driver there 24/7 just in case I decided to fly in
Feb 12, 2008, 4:30 pm
#26
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Now that the Nevada Gaming Commission has gone public about it's concerns with Columbia Sucks Corp., any word from Starwood?
Feb 12, 2008, 5:07 pm
#27
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 12, 2008, 5:34 pm
#28
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Feb 12, 2008, 5:53 pm
#30
Join Date: Nov 2007
Posts: 12
I have not gone back to read all of this thread but I know this...
I've stayed at this hotel twice, once for $55/night and once for $65/night. Both were though Priceline.com wins (thanks to the guidance of www.biddingfortravel.com).
WHAT A STEAL!!!
If you pay SPG rates you are a sucker ... if your company books there you got shafted because the points are not worth it.
I've stayed at this hotel twice, once for $55/night and once for $65/night. Both were though Priceline.com wins (thanks to the guidance of www.biddingfortravel.com).
WHAT A STEAL!!!
If you pay SPG rates you are a sucker ... if your company books there you got shafted because the points are not worth it.