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Thread: The Westin Las Vegas (formerly Westin Casuarina), NV [Master Thread]
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Old Feb 10, 2008 | 9:39 am
  #21  
KENNECTED
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by Luftbgy
After a 4 nights stay in Westin Casuarina......

Only one word: BAD !

Old hotel
poor breakfast
no gold upgrade
no wellcome gift
old rooms
no help with the luggages
Minibar broken !!!!


If I come back to Las Vegas I will go to the Cesar's Palace or Bellagio.


NEVER TO THE WESTIN ! VERY BAD EXPERIENCE !

Vote: -10 !!!
Old hotel
old rooms
Please explain in greater detail.
Old? What do you mean by "old" hotel and rooms? What is your definition of "old" please explain?

no gold upgrade
In a hotel with very frew suites (I think I reported there are only 8 or 10), what kind of upgrade were you expecting when the floor plates, except the top floor, are identical?

no wellcome gift
First, what is a "wellcome" gift? What type of "gift" were you expecting at this property? In general as an SPG Gold, what kind of "gift" have you received in the past, since that is not apart of the published benefits as a SPG Gold member.

no help with the luggages
Luggage is not plural. (sorry, I'm cranky this morning), what happened, please explain why you felt you were not helped?

Minibar broken !!!!
Did you alert the hotel to the issue or just came here to complain?

Based on these comments it appears your "expectations" were not in line with the realities reported here in this thread.

Did you do any research on this property before booking????
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