This is how it should be. This concept at CO has been around awhile and a CO Elite or a FC passenger (and Full Y non elites) should never board in the General Boarding (GB) lineup. If the passengers lined up correctly then the chances of the GA getting confused go down.

I think the passengers need the training. You DL fliers seem like a real stubborn bunch. I don't recall on the CO boards people complaining about lining up in the GB line and then getting annoyed when the GA started taking people in the EliteAccess (EA) line. If they did complain about it, someone would simply comment, "well, if you line up in the EA line, you won't have a problem".

I think you just have to get used to it. Just start lining up on the BW line and even if there are 2 scanners and 2 GA's that line seemed wide enough where they could take them from the left and right until the bulk BW customers get on board and then would start boarding the GB's...

I flew DL for the first time in years last week as a ST Elite and I was happy to see BW line. I thought to myself, "this is just like the EA line". I read the sign which said, "FC, BE, Medallion and ST Elite/Elite Plus members can use the line to board anytime" (or something to that effect). For my flight, there wasn't a Zone number on my boarding pass, but it did say Skyteam Elite on it. First they called BE and after they called BE, they asked for Medallion and Skyteam Elite, I walked right up to the BW and boarded.

Now, the GA did seem confused because my BP has no Zone number on it, but she took it anyway. If she refused me, I would point to the ST Elite on the BP and I had my CO Gold card in my pocket as a backup.

Not for one second did I consider lining up in the GB lane. Now, if I cut off some BE people in the process. Well so be it. The BW concept is an exact duplicate of EA on CO. I understand the concept. Just because DL fliers don't get it yet, is not my fault.

If you would just start boarding in the BW lane the problem will melt away!

It doesn't help that DL has NOTHING on their website about Breezeway. I did a search and there is nothing about it. No press release, nothing. I am not saying CO is a superior airline, but jeez they trump every piece of minutia as an "enhancement" of your services and they shove it down your throat. Even if the concept sucks, at least you KNOW about it! (I don't think EA/BW sucks by any measure.)

- HF