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Old Dec 3, 2007 | 12:06 pm
  #130  
NW scoop
Company Representative - Northwest Airlines
 
Join Date: Apr 2007
Location: MSP
Programs: NW WorldPerks
Posts: 377
Originally Posted by nroscoe
Can I make a suggestion for the award selection process?

When selecting the awards, you are shown the terms and conditions of the particular reward only AFTER you've selected the non-changable "confirm" button. It would be better to show them BEFORE you hit the final confirm. In my case, I would have not selected the WC passes because the terms said they were not transferable (I'm already a WC member). So I guess my 60K reward is useless... I'd hate for others to make the same mistake.
Links to the award terms and conditions are already available from a link on the nwa.com/eliteextraperks landing page as well as from the page in the selection process immediately prior to the completion of the selection of the reward as part of the original design.

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