Originally Posted by Sammysllu

If I have a choice, I will never fly Air Canada again! Following are the reasons why:

“ As announced in Oct 2006, Aeroplan has changed its account expiry policy: effective July 01, 2007, Aeroplan Members must have made and continue to make at least one qualifying transaction-either by earning or redeeming miles-every 12 months in order to avoid the closure of their Aeroplan account and expiration of their miles”

Aeoplan first sent an e-mail to me on Nov 2006 for this notice. But I have moved to a different company therefore, that e-mail address is no longer valid. As a result, I was not aware of this new policy.
Aeoplan sent a second e-mail to me on Feb 2007 for this notice, once again, it was sent to the no longer exist e-mail address.

On May 15, 2007 I had received a letter from Mr. David Klein dated May 10, 2007 in regards to “Account expiry policy”. From the moment that I received this letter, I have less than two months to either by earning or redeeming a mile(s) in order to keep my account active.

Nonetheless, I went on a business trip on July 16, 2007 to US. After my trip to the US, I logged into the Aeroplan web site and checked my balance. My balance shows “0” (Zero). I been an Aeroplan member since 1997 and had earned more than 57,000 miles. It took me years to earned 57,000 miles and now it turns to “0”!

Facts:
1) The person that sent e-mails to me is an idiot. If the e-mail address is no longer valid, one would get a “MAIL-DAEMON” failure delivery notice within couple minutes. Why did this idiot keep sending to the wrong e-mail address? My phone # & residential address is still 100% correct.
2) If you have any complain, you can only communicate to the Air Canada Customer Relation by fax @ 1-866-584-0380. The response time is between 15 to 20 business days. Furthermore, I asked to communicate to the manager, I was told this is the highest level one can get. If one can not get the customer service level one’s requested, one is running at the dead end street.
3) Have you ever try to redeem your miles; it took me 4 hrs to reach an operator by keep dialing the same phone numbers every 1 minute by speed dialing. And the phone line was always busy.

In Conclusion:
-I think the “Customer Service Suck”
-I think the “Equipment/Technology Suck”
-I think their staffs are high school drop-outs

I am sure there are lots of people got screwed by their new policy; I am interest for your feedback.
Also, I am planning to launch a web site so that you can voice out your frustration. please stand by.