Originally Posted by
christep
If true, this is quite outrageous, but I have to say it doesn't surprise me at all given the trend apparent in CX's premium cabins that many have commented on here.
If I had seen that I would have been straight off to have a quiet word with the ISM, and then, depending on his or her response (and exactly how grovelling the apology to the passenger in question was), a suitable letter with all the relevant names to Customer Relations, copied to some senior CX management.
Right on!
This is disgustingly unhygienic (what other food is she touching in the galley given her appallingly low standards?) and disgustingly insensitive to possible religious issues. I could - almost - make allowances on a short flight in Y with a harried crew. Actually, no, I couldn't. But in J where one expects a modicum of charm to complement the efficiency, this is outrageously disrespectful.
And as for all the "he should have brought his own food" theorists: even given that we don't know all the facts, a passenger should be entitled to ask a question without having
a) his food handled by the FA
b) a meal thrust before him without asking whether this "enhancement" was in order.
It is his choice to accept or refuse, whether that be based on pure whim or religious conviction.