FlyerTalk Forums - View Single Post - Hotel Rate Miscommunication/Fraud - Any Recourse?
Old Jul 17, 2007 | 8:16 pm
  #18  
vysean
 
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
Originally Posted by lewisc
If the OP is still following this thread...What happens when you try to book this property on the web? Is the rate per person? Is the rate similar to what you wound up paying?

I think you'd have more grounds to complain (credit card dispute) if the hotel normally quotes a per room price.
Good question - when I tried this property, the rate for a single adult is 190 Euro, for two it goes up to 254.

For anyone who's interested, the property in question is the Clarion Hotel Randles Court, and of course I'll never stay there again, nor would I recommend it to anyone.

I was interested in how the Choice Hotels group quotes room rates so I checked eight additional hotels in Ireland - 2 in Cork, 1 in Galway, 1 in Kilarney, and 4 in Dublin. Out of 9 hotels total, the one I stayed at in Kilarney is the ONLY one that quotes per-person and not per-room.

I've filed a complaint with a very nice lady from their support desk and will call back tomorrow to find out what the next step(s) is/are.

Thanks to everyone for the information and advice! I've learned a valuable lesson, and I hope this can serve as a warning to others, even if it appears to be a fluke with this particular hotel and not peculiar to Choice Hotels or Irish hotels in general.

Sean
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