Originally Posted by
SteveinTX
I don't know the details because I didn't get to interrogate the guy, but there was a gentlemen on this mornings IAH-PHL flight that was sent back to coach claiming he was first upgraded to FC, then downgraded back to coach. While this was going on, the GA was upgrading other people.
I wish I would have found out more details, but thats what the guy said
On more than one occasion customers have been confused about which segment the upgrade notification refers to. Sometimes it is for their return flight, not the flight they are about to board.
Have a Great Day!