Originally Posted by
PorkRind
I honestly don't understand all the grief Dell gets. I've had two Dell laptops, a PDA and a desktop over the last 5 years
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While I've certainly had to have my laptops serviced (I do, after all, travel with them and often use them in sub-optimal conditions), I've never had a service issue that wasn't resolved within 48 hours. I've had 2 hard drives, a keyboard, a video card, a heatsink/fan assembly and a palm rest/bezel replaced.
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Umm... do you see what's wrong here? Some of us would give a company grief for 2 hard drive, keyboard, video card, heatsink/fan assembly, and palm rest/bezel failures in only 5 years.
Through two Toshibas in the last 5 years (that I beat the
crap out of), I've had ZERO components fail and never filed a warranty claim. I did have one screen hinge break (but remain functional) after a 4 foot drop onto a tile floor.
Even if I'm lucky and you're unlucky, that's a pretty stark contrast in failure rate. I don't care how fast these things get repaired-- not breaking in the first place is the most important thing.