Originally Posted by
notquiteaff
Unless the technical issue allowed us to book TATL J awards for 25k points… then it would be fixed in no time and the tickets canceled.
Are they reaching out to people who booked overpriced tickets during the technical glitch phase to refund them the difference?
Error is always in the house's/bank's favor. I would be shocked if AS reaches out with refunds. Even if they had the data, which is a long shot - they don't seem to have the customer service culture anymore.