Originally Posted by
littlevoices
Just to mention on this, as I was pleasantly surprised. I was able to get the "child" fare upgraded to an adult without needing to split up the ticket or issue a new PNR for either AA, AS or the other flights. I believe I'm due some money from AA from the wrong taxes, the final agent did mention a refund note but haven't heard of that. But at least I didn't have to waste time on a call dealing with this all. And happy we didn't have to start again with a big copy paste (though for all I know they did that in the background). There are new ticket numbers though.
Edit: The refund came through without me needing to take any action about a week later, so all fixed in the end.
Well.... Three months later, looking to check in online for my first flight, always a good idea I find, turns out that adult had reverted to a child on the underlying (non AA) ticket with QR. It took over an hour to identify the problem and then fix it. Apparently the wrong birthday had gone thru in some DOB fields.... Not entirely sure when and how (maybe per ticket?) but the agent said it took checking/removing from 300 fields to fix it. No problem checking in then though, which is obviously key. So the answer if anyone gets this same bizarre situation is, ring up, get the AA desk to ask for support who worked out the problem and then they went to what I presume was level 3 support to fix!
Note, probably impossible to see the problem in advance as the tickets clearly said DONE4/DONE4CH, the prices were correct etc.
Anyway, happy to be starting this next trip which will take us to AKL and NAN amongst others.