Originally Posted by
scai
Definitely want a clear answer to this... if retro-claim doesn't work, I might want to change some year end J tickets to next year...
Btw does anyone know how to remove CX membership from the current booking? I tried to edit the membership, error shows as "Please enter a valid programme name or number"
You can’t remove FFP through app or website now. You can try doing it through WhatsApp or phone (it’s a hit-or-miss). The most reliable way is to find the lounge staff and have them remove the FFP manually with no questions asked.