Originally Posted by
anabolism
One thing to check is availability in EF using a PoS of the country of the CX office you are calling, e.g., HKG if calling their HKG office (I'm not sure where Whatsapp contacts are handled). You could also check PoS U.S. and if it shows available, call CX's U.S. number. Likewise for other countries.I'd suggest verifying EF availability for PoSin a country where CX has an office, then calling that office.
tnx. The issue was that some agents were just totally divorced from reality but 6 hours later another agent wasn't, but none till today stayed online with me long enough to get 5 date changes onto my ticket and pass it on for pricing. Now -- today, a full 8 days of going round in circles -- an agent stayed online enough to put in dates and pass it over for pricing. I'm banking on the back office contacting me so I can have a synchronous conversation about real dates and ticketing all in one.