Originally Posted by
zoombee
I'm not sure which thread is right for this, I have a CX issued DONE4. Date changes have been no issue via whatsapp (and once by calling), though they bave been understandly swamped post dramatic weather issues. What I'm struggling with now and would love advice on (I have no CX status) is convincing the non xONEx knowledgeable person to ask someone about availability on flights which show a D9 on expertflyer with the POS set to where I started my xONEx AND moreover show as available on a dummy new booking via
https://rtw.oneworld.com/rtw/choose-flight
One thing to check is availability in EF using a PoS of the country of the CX office you are calling, e.g., HKG if calling their HKG office (I'm not sure where Whatsapp contacts are handled). You could also check PoS U.S. and if it shows available, call CX's U.S. number. Likewise for other countries.I'd suggest verifying EF availability for PoSin a country where CX has an office, then calling that office.