Originally Posted by
zoombee
I'm not sure which thread is right for this, I have a CX issued DONE4. Date changes have been no issue via whatsapp (and once by calling), though they bave been understandly swamped post dramatic weather issues. What I'm struggling with now and would love advice on (I have no CX status) is convincing the non xONEx knowledgeable person to ask someone about availability on flights which show a D9 on expertflyer with the POS set to where I started my xONEx AND moreover show as available on a dummy new booking via
https://rtw.oneworld.com/rtw/choose-flight
An example of what the agent tiold me: as this will involve another airline, we see what is allocated for us. Also, ticket stocks for new booking and for rebooking are different. It matters since we only rely on the ticket stocks that are available for us to sell in to passengers.
CX has a OW desk, though not all agents know this, maybe even most agents don't know this. So when you tell them to refer it to the OW desk who handles more complex xONEx changes, many don't know how.
It's definitely a HUCA situation until you find someone who understands. The OW desk will call you back on the phone to confirm the changes and any fees. In my case I made changes to ticketed points and they still didn't charge me any fees for it.
But as Littlevoices said as well, I'd check it in the OW tool first, because we know that Expertflyer isn't perfect for RTW availability due to point of origin issues that it doesn't have access to. So you'd need to plug in a proxy itinerary similar to your current one to get accurate availability.