Originally Posted by
zoombee
What I'm struggling with now and would love advice on (I have no CX status) is convincing the non xONEx knowledgeable person to ask someone about availability on flights which show a D9 on expertflyer with the POS set to where I started my xONEx AND moreover show as available on a dummy new booking via
https://rtw.oneworld.com/rtw/choose-flight
An example of what the agent tiold me: as this will involve another airline, we see what is allocated for us. Also, ticket stocks for new booking and for rebooking are different. It matters since we only rely on the ticket stocks that are available for us to sell in to passengers.
In your case if you can see it on the RTW tool it seems to be most likely an agent issue, I think CX regulars would normally do a HUCA (Hang Up, Call Again) - which you can do on the WhatsApp by just letting it time out. However, I did want to make you aware, in case its an a variant of this problem where what ExpertFlyer shows doesn't always seem to be what's available for booking. I did think this was constrained to AA though:
AA RTW desk availability compared to Expertflyer and OW online booking tool