Originally Posted by Conkers

Diamond here and 90 min hold then another hour to find a solution. In the end they refused a re-routing on a half used redemption business long haul via London and gave me a new one way on miles from another European airport to HKG today but without a connecting flight within Europe. So all being well will be back well before it gets really bad and they say they have put my existing return flight on hold for a future utilisation before June 26. Also I have pay to get to the new departure airport within Europe. All a bit strange and I am well out of pocket for the enforced one way cash flight within Europe.