Originally Posted by salut0

Trying to contact Iberia customer service about a bad experience involving broken features on their app, and recalcitrant/surly (maybe badly trained?) checkin agents unwilling to help with things that most other airlines can do easily.

The webform for Customer Service issues provides a limited selection of topics, and the one I chose wasn't exactly the right one but seemed close enough. Unfortnately, the response showed they hadn't read the message clearly enough and provided irrelevant reasons in reply. I called them and their phone agent said customer complaints can only be dealt with through the website, and to submit another complaint form, which seems like a complete waste of time.

Has anyone had any success getting IB to respond and provide any goodwill gestures for bad experiences (nominal cash-equivalent vouchers, some number of goodwill Avios, etc)?