Originally Posted by
AJNEDC
You can reopen the case with Chase and not accept its decision. To win, you must however have solid proof of the events. You can provide Chase with the information showing that you stayed at a different hotel. That you were refused by the hotel after you had signed check in documentation. It would be impossible for you to stay in both places at the same time. Your case would be further improved if you could get documentation from DayUse showing that you were refused by the first hotel.
Good luck
I provided Chase with a copy of the folio from the other hotel, a copy of the Dayuse e-mails, and my account of the situation.
Luckily we’re not talking about much over $100, but I think it’s worth a trip to Small Claims Court just for the adventure.