Originally Posted by yanxfann

Found out that my ONE acct has been closed. Here's how it played out:

a. Couldn't log into the app anymore, got an error each time. When I tried via regular computer I was able to log on, but my account only showed basic info and NO account activity info - i.e. no balance/deposit/withdrawal info. I can't even see what my account # is.
b. When I called One to find out what was going on, the foreign rep put me on hold and then told me "for security reasons" my account had been permanently closed. They wouldn't even tell me what my balance was, once again for "security reasons."
c. When I asked what was going to happen to my remaining account balance, they eventually told me a check would be mailed to me within 7-10 business days. Very anxious to see if that actually happens.

Bottom line: the only reason that I found out that my account had been closed was because I called - ONE sent me no notice, and I'm not so sure they ever would have. Most importantly TAKE SCREENSHOTS while your account is still active because once your account is nuked your info will be permanently erased.