Originally Posted by
Orange County Commuter
No they panicked. They didn't give the changes long enough to work through and believed the whiners when they said "I am never coming back" (which meant "I am never coming back until Airline X makes me mad next week" ) I know people who screamed in September who were already back with Delta after their hissy fit
Short term vs. long term and they let short term win. Unfortunately in the long term that may be bad for the airline.
I think Delta is actually better with this path long term. The push to book hotel and rental car through Delta was probably going to lose them several metric tons of business flyer bookings with major business customers who have their own portals for that.
Us individual flyers aren’t even a data point but if a senior VP at Coca Cola in charge of travel services starts talking to their contact at Delta about how the changes don’t work for them then those kinds of corporate agreements are big enough for Delta to notice.
The revisions are more business flyer friendly while still throwing us relatively frequent leisure flyers a few bones.