Originally Posted by
ty97
There is zero chance that these changes are due to 'whining'. DL was seeing impact to their business as a result of the announced changes, so they adapted.
No they panicked. They didn't give the changes long enough to work through and believed the whiners when they said "I am never coming back" (which meant "I am never coming back until Airline X makes me mad next week" ) I know people who screamed in September who were already back with Delta after their hissy fit
Short term vs. long term and they let short term win. Unfortunately in the long term that may be bad for the airline.