Originally Posted by
Kapi04
Thanks for the advice. I did not express any unusual frustration when dealing with TK via feedback form, I know it doesn't help. Having success there is pure luck and depends on who will work on your ticket. Of course I asked to reissue the ticket which they refused. Now I asked for cancellation and refund of full miles, let's see what will happen. I just can advise everybody to check partner award tickets with the operating carrier on regular basis as TK will not send notifications in case of schedule changes or cancellation of partner awards, such issues will not show when checking reservations on TK website and they most likely will not notice it themselves.
I don't know why TK were able to book you on those tickets but SQ and NZ couldn't confirmed it. UA availability is not solid unless you completed the booking - I tried with an itinerary seemed bookable but then I could never pay for it. Called UA and was told that they couldn't see it at all - that was for a TG award flight with UA miles.
If you had trouble booking your first partner flight, why not wait until its outcome before booking the second one, or use them on TK instead?
I have done multiple award bookings in the past with TK - LH and ANA and I had 0 issue.
Calling them fraud is too harsh - I would say bad customer service. If you are based in the US or if one of the itinerary involves a US destination, you can try DOT.