Originally Posted by craigthemif

I'm not actually defending TK. Merely pointing out that your disappointment at M&S' way of doing business in no way meets any legal definition of "fraud". That would entail a deliberate cancellation of your tickets in order to force your miles to expire unused.

The mistake people make over and over when dealing with airlines is bringing emotion into it. (ruined my honeymoon. stuck at an airport for several hours, etc. etc.) These emotions are irrelevant and generally work against you when an overworked manager with authority to do something actually has a chance to look at your case. (especially when English is not their first language) Simple, factual arguments are the only ones with a chance at success.

M&S could certainly reinstate your miles or, more likely, issue you new miles that compensate for the expired ones. But if you go around insisting on feedback forms about TK buying you a revenue ticket or shouting fraud, no feedback form agent will engage with you proactively. And you will be left with little more than an FT thread detailing your woes...