FlyerTalk Forums - View Single Post - Email confirmations no longer being sent?
Old Sep 25, 2023 | 5:35 pm
  #13  
southlondonphil
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Originally Posted by RobOnLI
I changed the email address on my account. Marriott.com had to verify it and I selected my existing email address as the account to verify through. That email came through fine with the six digit code. I then got an email at both the old (not getting confirmations) and new email address saying I updated my profile.

I then made a new reservation and that confirmation went straight to the new email address.

I'm still completely at a loss. There is no blocked sender domain or address remotely resembling Marriott, reservations, [email protected], etc. in my normal account. But this started at least two weeks ago. My phone shows it's not blocked either.

I changed my profile back to my original email address and got another notification that my profile changed. But reservation emails are still not getting to me as I tried to make another new one just to test.

So clearly it's an issue on my side or my email provider but I just can't figure out what. And I can't really use the other email address as my main Marriott

Edit: I've deleted the account off my mobile device just in case that was causing the interference. It's not. The confirmations are still not getting to me.

Edit 2: I made a new rule for my account that says all emails from [email protected] go to the Inbox and to not process any other rules. I made it my very top rule. I'm still NOT getting confirmations. And, yes, I'm still checking all folders like deleted, junk and archived. Not there either.

-RM
Profile update emails and Reservations emails almost certainly come from different email servers at Marriott, which might explain why you’re getting one type but not the other.

What has possibly happened here is that at some point emails from Reservations to your original address were bounced back to Marriott as undeliverable e.g. due to a network outage or temporary problem with email servers at your upstream provider.

The sending server should retry but if it gets an ‘undeliverable’ response too many times your email address can, as I understand it, get flagged as ‘dead’ and the sending server may then filter it out and not attempt to deliver any further messages..

What constitutes”too many times” and what the email server then does about it is configurable so if you cannot use an alternative email address on your Marriott profile it might be a case of contacting their web/IT support somehow to ascertain if your original email is on an outgoing mail filter list somewhere within Marriott’s Reservations ecosystem and have it removed?

TL; DR - you may not be blocking Marriott but it’s possible Marriott is (inadvertently) blocking you!
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