FlyerTalk Forums - View Single Post - Difficulty Getting an AA Refund

Jan 9, 2023 | 12:27 pm

#13

Antarius

FlyerTalk Evangelist

Join Date: Aug 2012

Location: KHOU/KIAH

Programs: AA EXP | Marriott LT Plat | Hyatt Explorist

Posts: 13,262

Quote:

Originally Posted by USFlyerUS

I thought so. However, I've never bought MCE, so I could be wrong.

EDITED TO ADD: See https://www.aa.com/i18n/customer-ser...p#ticketnumber. I cut and pasted the relevant text below (emphasis mine).

Ticket number

Where can I find my ticket number?ExpandThe ticket number can be found on your:

Confirmation email and receipt – look toward the end of the email under the 'Receipt' section
Receipt from Airport / City Ticket Office – look at the bottom in the middle of the ticket
Credit card statement

The ticket number is 13 characters long and also contains the airline code. The ticket number is the last 10 digits. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.

Thanks.

Amazing stuff. This just shows how short sighted and rudderless AA is. This is a horrible solution that will lead to way more long term cost in terms of supportability and upgrades.

As long as the bean counters see IT as a purely a back end cost center , they'll never actually invest and tap into the real benefit it can provide.

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