Originally Posted by
margarita girl
That has not been my experience out of dozens of stays. If I have 2 consecutive reservations of 1 night each, the hotel combines the folios for both nights (so I get all the points), but I will only get stay credit for 1 night. Of course you can get the missing night by submitting a missing stay request.
However, today for the first time ever I had my first reservation of 2 consecutive reservations post correctly. I did pay out the folio and checked in for second reservation (but that has never fixed the problem in the past).
In recent (post-merger) memory, I don't remember a hotel where I had back-to-back stays ever combining both stays into one folio. I've had to check out, get folio for stay #1, check in, and then stay #2 goes on totally separate folio.
Originally Posted by
belfordrocks
I've definitely had a 2 night back to back post as two distinct stays of 1 night each before. So YMMV.
Correct. As posted above, that's been my experience as well. Two distinct stays. And night credit has always posted correctly with all nights being reflected.
I agree that T&Cs say it shouldn't be the case. Practical experience suggests it often is.