Originally Posted by anthonyma

I share my case about recently

I have a plan to go Tokyo in April 2023 and I want to upgrade premium suite

I already booked standard room and then I email to Park Hyatt Tokyo to upgrade premium suite
I use this method to upgrade standard Suite (Park Suite)many years ago.

but the reply is not good and I think upgrade to premium suite at Park Hyatt Tokyo is very difficult at that moment.

Their reply:
"During this period, our premium suite(Governors Suite/2 double beds) is unfortunately only available with fully paid plan.
I humbly inform you that point upgrade is not an add-on but a plan.
I checked point upgrade plan but Governors Suite is not available under that plan."

I will cancel the booking because I cannot upgrade.

I will try to ask anther Tokyo Hyatt hotel,my another target is Andaz Tokyo.