Originally Posted by
jtp1947
Click on Manage Flight and nothing happens. Do any JetBlue staff monitor this site or do they just not give a ....
The App is no better.
Originally Posted by
nall
Well, glad I'm not the only one. Hooray B6 IT.
Originally Posted by
beerme1
I've spent three hours on the phone over two nights and trying to book flights on the website and the app. I finally had success tonight after errors and cancels... I was transferred to an interline person who was sarcastic to me telling me. I NEED TO UPDATE MY APP. WHAT ABOUT YOUR WEBSITE I countered? Then I was just sick of it all. She did successfully book my flight but added that I must have done something wrong because I had ff # listed twice. Hey lady, it's not my phone or computer. It's your IT that is sucking wind here. After I stewed a little bit I went back to their website, well, whattaya know, it let me log in with no issue. What the hell is going there? I had enough and decided to cancel and paid a little more to use Southwest for the trip with less of a layover to boot. I did that after I looked up the fact that the second leg of my flight was on jetBlue partner airline Silver. After a few minutes research on them I bailed on jetBlue and cancelled.
Get your .... together jetBlue! to partner with Silver after reading about them is a joke. I'll try you again next spring maybe and see where you're at.
This thread was started in November of last year and here you are in August the next year and still don't have it together? Whoa. That is BAD!
Originally Posted by
bostontraveler
Interesting exchange with a Twitter representative. It's really unfortunate how wretched B6's website and app are- and have been for months.
I received a schedule change notification. Tried to update it online to no avail. Tried logging into my account to do it- that didn't work either. Can't even access the reservation... get an hourglass.
Contacted Twitter (phone waits are ridiculous) and got this interesting reply.
"Sometimes after a reservation has been changed, it can no longer be managed online. We're sorry for any frustration. Our IT team is aware, and working toward a resolution."
Indeed, that is the case. But seriously? That's kind of um, a serious shortcoming....
yes. its clear from DPs and my own experience, the B6 app and website are total jank and dysfunctional. complete joke. these guys need help. its been this way for too long. i fly AA, but try to completely avoid B6 whenever possible. altho i do like their overall customer service and hard product. its sad to see their tech infrastructure so terrible that it changes my flying behavior.
furthermore, its no surprise that the northeast alliance w/ alleged "reciprocal loyalty status/benefits/perks" also leads to great frustration, headache, and general sense of being pissed off. SO MUCH admin time wasted from this broken "partnership". the worst is when you have a single PNR w/ both B6/AA operating. you should just cancel and try to find a PNR with single carrier or B6/AA agents keep telling you to call the other. many headaches could be alleviated if better self service tech was fully integrated.