Originally Posted by
Nick Art
I have a theory, it's kinda out there but bear with me: The system might have calculated the miles based on the original booking class before the upgrade, which would result in 500 miles, but when checking the minimum amount it might have checked your upgraded booking class, resulting in you getting the minimum miles for Business C.
That sounds a bit too complicated for SK

Think I'll email CS (but under the current circumstances not sure they will ever reply). There is no email support for Diamond members, is there?